Afterpay
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Afterpay Consumer Issues
CFPB
- Debt disputes
- Billing problems
- Collection issues
PissedConsumer
- App issues
- Card removal
- Support delays
Both sources highlight issues related to financial disputes and customer service. Problems with account access and app functionality are more common on PissedConsumer, while the CFPB focuses on unauthorized charges and service violations.
Mitchell, South Dakota
To order an item
The reviewer tried to contact the company before posting this review.
I have no idea how to change my phone number with you folks; therefore, I can't get help. My new phone number is 605-933-****, as I had to change it because I was hacked.
- Excellent to help financially
- I have no clue how to change my phone number on my account to continue to use your service services
Preferred solution: I would like to get my phone number changed as I listed it above to continue to use my account other than that, I’ve had ever
User's recommendation: If I get help, I would recommend you if I don’t get help I wouldn’t
Killeen, Texas
I can’t setup afterpay
The reviewer tried to contact the company before posting this review.
I cant set my Afterpay because it states I already set up, but it has the wrong user ID need it fixed
- It help out a lot in all ways
- But having trouble sitting up an account
Preferred solution: I need to set up Afterpay account
New Orleans, Louisiana
Me están cobrando de mas
The reviewer tried to contact the company before posting this review.
Me están cobrando un monto de más que son 500 dólares que no he gastado y necesito de su ayuda para resolver eso.
Columbus, Ohio
To purchase a laptop computer
The reviewer tried to contact the company before posting this review.
I forgot it was a holiday. I got no response.
I will try again. Don't call on a holiday. I am interested in purchasing a computer.
It is very needed for my crafting. I create and bling neckties and wine glasses.
- Unsure this is my first timevtrying
Preferred solution: In need of a computer
User's recommendation: Don't call on holidays.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
I don’t know my old phone number
The reviewer tried to contact the company before posting this review.
I don't know my old phone number. My new number is 816-325-****. I haven't had that other number for years!
Preferred solution: My new number added
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Trying to set up a new account.I need to speak with a live respective
The reviewer tried to contact the company before posting this review.
I need to speak to an agency concerning this matter
I need to speak to a live representative. I never had an account at all with Afterpay. I'm trying to see what may be the problem.
Preferred solution: Trying to start a account with after pay
Plymouth Meeting, Pennsylvania
Can’t verify my identity
The reviewer tried to contact the company before posting this review.
No one got on the phone. It was just quiet and I waiting a significant time this is bullshit. Im not happy
User's recommendation: Just don’t even bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnfreeze account please
Look if I didnt close the Amazon account they would still use my Afterpay I had no choice and thats why you cant find me on Amazon
Preferred solution: Yes unfreeze my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZero stars
- - Account frozen after a random ID check, ID and bank statements requested, later only proof of the last 3 payments needed, 10 days with no resolution.
My account was suddenly frozen due to a random identification check. I have been a customer for 6 years.
I questioned why my account was frozen as I've been a great customer and have always paid on time. They wanted a copy of my government-issued identification and my bank statement showing the last 3 payments made. They don't need my bank statement! The payments had already cleared.
After 3 days of going back and forth with customer service, they changed their tune and said they didn't need a statement, just proof of the last 3 payments made. It should take 24-48 hours to be unfrozen. I've sent the documentation proof 4 times because their customer service is so incompetent! It's been over 10 days and there has been no movement to correct this issue.
These idiots need fired and this company needs shut down. They suck!
- No interest
- Customer service sucks
Preferred solution: Unfreeze my account
User's recommendation: Avoid!
New Orleans, Louisiana
I have been trying to grt into my...
I have been trying to grt into my afterpay. It wont let me get in it.
I called customer service the guy tell me I don't have a account. I log in on the website n my account comes up.
But when I try n shop from the website it goes back to the app which won't let me log in at all. Keeps saying my information is not correct when it is correct.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beaumont, California
The reviewer tried to contact the company before posting this review.
I was a new customer trying to use after pay for the first time. When I put in my info it informed me that someone was using my email. I NEVER apply for after pay before.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Apalachicola, Florida
Hello, I am locked out of my afterpay...
The reviewer tried to contact the company before posting this review.
- - Locked out after forgetting the password for Afterpay.
- - Reset asks for first six digits of an old card.
- - SMS and email tried; other cards prove ownership.
Hello, I am locked out of my Afterpay because I forgot my password. When I try to reset it, it wants the first six digits of a card I no longer have.
I've tried several different ways: I've tried SMS, I've tried email. I have other cards linked to the account to prove that it is my account.
But I've been trying to get into my account for 2 days now. Please help!
- Obviously pros is being able to make purchases and pay it for them in 4 payments
Preferred solution: I'd like to reset my password so I can get into my account to use afterpay.
User's recommendation: My recommendation is to make sure you change the card number on all your accounts.
Phoenix, Arizona
No puedo entrar a mi cuenta
The reviewer tried to contact the company before posting this review.
Estoy pasando trabajo para entrar a mi cuenta necesito cambiar mi número de teléfono y mi cuenta de banco
Preferred solution: Necesito entrar a mi cuenta y cambiar número de tlf y cambiar mi tarjeta de banco
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Hola buenas tardes me estoy tratando de...
The reviewer tried to contact the company before posting this review.
Hola buenas tardes me estoy tratando de comunicar con soporte de Afterpay porque me están cobrando algo que no adquirí un monto de 303.82
Preferred solution: Quiero que me quiten ese monto de pago que yo no debo nada de dinero
Philadelphia, Pennsylvania
Need to find y it’s not taking my payment
The reviewer tried to contact the company before posting this review.
I want to know what's going on with my Afterpay that is not taking payment. I'm trying to order online, but for some reason, it's not letting me do anything.
It keeps declining, and I changed my cards, and it's still declined. So I don't know what's going on.
Can you please reach out to me? Thank you.
Preferred solution: I’m just trying to do some shopping and it’s not letting me put my card to make my payments
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Afterpay is a joke. customer service is awful.
I submitted my information 5 times now. It’s going on 2 weeks and they still havent fixed my account.
incompetent employees and AI generated responses…Klarna is better. I hope Afterpay goes out of business.