Afterpay
Afterpay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Afterpay has 2.3 star rating based on 7442 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Afterpay to a friend or colleague.
- Rating Distribution
Pros: Never had any problems until today, Afterpay allows you to make split payments, Im so mad i dont even want to fill this out.
Cons: No customer service, I need to get hold of someone to help me, Hard to contact someone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Afterpay has 2.3 star rating based on 7442 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Afterpay to a friend or colleague.
- Rating Distribution
Pros: Never had any problems until today, Afterpay allows you to make split payments, Im so mad i dont even want to fill this out.
Cons: No customer service, I need to get hold of someone to help me, Hard to contact someone.46% of users think that Afterpay should improve its Customer Service.
44% of users say that they might use Afterpay in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Avoid Afterpay", "Good", "Good luck getting help. Or answers", "If you need help don’t boyher", "Maybe".
Most users ask Afterpay for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Privacy and Data Security. Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is frozen. Plz fix that
You still did not fix the problem you have a credit of $800 on there and yet the account is Frozen for some reason so I cannot use the afterpay account so either I have money on an account that I can use or I don't so can you fix the problem ???
- Very good thing to have
- You email & email with no resolution
Preferred solution: A resolution to a problem that is on afterpay's part you give someone $800 of credit and then the account is Frozen what is the problem you still haven't fixed it.
User's recommendation: You can not call the customer service a email is all you get with no results !!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount sign up
I can speak to a live customer service representative or find a help topic about how long it takes to get accepted for my business.
- Takes your money and no service
Preferred solution: To know if my business has been registered with afterpay
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't log into my account, please help me.
I changed my number and I couldn't recover my account. I hope I can recover it.
I hope you can help me. I like using the application.
Preferred solution: that I have access to my after paid account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI already told u I want to speak to a human
I purchased two Walmart gift cards and received two emails. Unfortunately, both gift cards had the same numbers.
I contacted Prezzee and they provided the number they could see for the other card. They advised me to reach out to Walmart. When I contacted Walmart, they said the card was locked. They told me I need to unlock it or cancel it in order for them to issue a new one.
However, I have already been charged, and am only able to use one card.
Walmart won't let me use the other. I need to make purchases today, 9/28, so please assist as soon as possible.
- Help when i need groceries
- Had none until this happened
Preferred solution: Full refund
User's recommendation: Let people talk to a human this is ridiculous
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnresolved Refund- SA Styles is a scam website!
I placed 2 separate orders with SA Styles. A dress for the Kentucky Derby for me and 2 for my daughter in different sizes.
I don't place orders with sites that I don't know but after looking over their site I read they accept returns and offer refunds. Another reason was they accepted Afterpay. I was under the impression my purchases would be protected and I could trust a company that Afterpay was associated with. Once my dress arrived I realized the sizes on the site are not American which made their largest size not fit at all.
I tried an online return for a refund and was only able to return for a store credit which I did not accept because I want a refund. I contacted SA Styles and was not given any other options. A store credit would not resolve the problem if I cannot wear their clothes. I contacted Afterpay and was not helped at all.
The second order never arrived. Afterpay was completely useless in protecting me as a customer. I have no way of disputing this in reality. Afterpay has paid the company and they got their money back from me, period.
I spent over $400 on a cheap, ill fitting dress and an order that never arrived from a company that is running a scam. I searched them online and found many BBB complaints about the scam they run. I wish I had seen that before. That is no excuse for Afterpay to refuse to refund or protect their customers purchases.
I have reached out to Afterpay and they have emailed back but nothing has been resolved.
Afterpay said they would call me but two week later and more messages from me requesting a call have done nothing. Don't Afterpay, your purchase is not protected from fraud or scam.
- Ease of use
- Zero customer protection zero customer service
Preferred solution: Full refund
User's recommendation: Don't use Afterpay, your purchase is not protected
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy my payment did not proccess today .
I made a payment of 18.95 today, and after paying for some tennis, you did not deposit it. My bank has already deducted it.
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brisbane, QueenslandCould you please help me to unfrozen my account please I paid all of the money that I used so now it’s 600 dollars available
I have been trying to get in contacted with you guys for so long like it has been about 2 weeks and no has got back to me ay could you please get back to me and tell me what I need to do to fix this please
User's recommendation: Yeh
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to change my phone number on my app
Why isn't my app working? It's inputting an old phone number.
I need my new number put in. Why isn't it working for me? What is going on? Someone needs to get in touch with me now.
I don't know why it's not working. Someone needs to call me at 985363**** now, please.
Preferred solution: I would like to change my phone number.I don't have that number.No more haven't headed in years and my address has changed.And I can't get into
User's recommendation: I am trying to use my card and it's telling me did I can't log in because the password is wrong.They sent me a call to our old phone I need the code sent to my new phone I need to know how to do that because I changed my number and it's still not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fultondale, AlabamaFor a purchase
Yall took a payment from me that I canceled about 3 to 4 weeks ago. It was booking. com I canceled the order the same day and still getting charged by after pay
User's recommendation: Talk to the person on the phone instead of texting
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Remove 2 payments for non-existent purchase
Company fixed the issue and I have been provided with apology.
My credit card returned these 2 payments to me. Now Afterpay requires me to pay the remaining 2 payments. I wrote to customer services to remove these 2 payments (on my account there is information that: A banking dispute, also known as a chargeback, has been lodged by the card owner, which means this purchase/payment has already been disputed.
But I get a response that Afterpay is not responsible for the loss of the parcel. 100% not a real person answers me, but an AI.
- Horrible customer service help
Preferred solution: Remove 2 payments for non-existing purchase
User's recommendation: Stay away from this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo talk to them about my bill.
I made an order through Temu and was overcharged. My bill came through and I had used Afterpay to make the purchase. Afterpay charged me double: $185.66, while my purchase was only $85.53.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on a refund
I booked a ticket for a flight and a hotel, and the amount that came off my Afterpay was 1484.34. Afterwards, I received a refund on Afterpay for 975.83.
They informed me that it didn't go through because they didn't provide me with a confirmation number for my flight.
The Afterpay order number is 100657****40 and the merchant number is 729232****5018. I was charged 371.08 from my debit card, so I need that amount to be refunded back.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout a refund
Waiting for a refund from my last purchase with Afterpay, the company I purchased from, Myra St Clothing, has told me to contact Afterpay regarding my refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase that was canceled
I have tried to call numerous times because they are charging me for some tickets that were canceled. It is unfair that I have to pay such amount of money for something that was canceled. Besides, I was never able to make the payment at the same time they debited it from my account.
- Que te ayuda en las compras cuando no tienes el dinero al instante
- Que si cometen este tipo de error siempre perdera es uno
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo reconozco un débito de $43.75 podrían ayudarme?
No reconozco este débito, pues las gift cards que compro con ustedes son cantidades cerradas. ¿Por qué me quitaron ese pago de $43.75?
¿Podrían mandarme más información o algún número de esa compra? Muchas gracias.
- Solo ventajas
- No tengo pros
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill being charged for a canceled order
First of all they need too have a company number for complaints...I had booked a flight thru Expedia and paying thru my afterpay, I cancelled my flight and talked too Expedia and American airlines, both parties said they do not give refunds and not can change the date and afterpay would have too refund me back for anything paid, instead Afterpay is still billing me..even tho i submitted a cancellation thru both parties.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaim
Amazon made the full refund to Afterpay. Afterpay then sent me an email, saying I still owed them...
Preferred solution: Solution of payment to Afterpay....
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