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Jennifer E Aec

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Need to cancel an order

Afterpay - Need to cancel an order
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I don't know what happened. I was ordering and somehow two orders got put together and I'm charged now with two the same orders with one thing different in the order. I need to cancel one of the orders and I gave you the cancel or the the account number for which one needs to be canceled. That company should know what's going on and make it easier for you to call in like right now it is really hard cuz I can't get a hold of you guys to cancel my order
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Loss:
$15

Preferred solution: Full refund

3 comments
Guest

Telephone calls are as useless as spitting into the wind. When you need something accomplished properly, put it in writing. Serve your complaint via Certified Mail Return Receipt Requested.

Guest
reply icon Replying to comment of Guest-2488547

Thanks for such usefull insight applicable now the most.

Guest
reply icon Replying to comment of Guest-2488547

Putting it in writing means nothing in this situation. The chick said she ordered something, it was delivered and then stolen from her porch.

What does she think that company will do, refund her money and take the loss? She's stuck paying for the stuff she ordered which was later stolen.

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Jodie B Yyl

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| map-marker Sydney, New South Wales

To pay what I owe

Need to hear from customer service as due to stolen bank details I've had to close account but I need to speak to afterpay to start payment plan
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ReadyyOrrNott O

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LIARS AND THIEVES

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Updated by user Mar 05, 2024

As I was chatting with an Afterpay rep through Facebook Messenger, all they did was update my dispute to "still waiting for a response". They're just letting this company steal from me and so many other people.

Original review Mar 05, 2024
I made a purchase to "HeyShape" on 2/23/24 using my Afterpay. The company was listed in NYC, so I paid extra EXPRESS SHIPPING to be received on 3/1/24.

On 3/1/24 I received an email from an overseas company stating my order was in customs in CHINA!!!
I emailed the company asking about my order, and I received a response from "Britney" at Heyshape stating my items were out of stock. They needed more time to fulfill my order. I replied that I had a tracking number, and was immediately blocked through email and all social media platforms.
I disputed the charge on Afterpay IMMEDIATELY. I received no response.

Between 3/1 and 3/5 I had disputed the charges, sent multiple emails, tried to resolve through chat, went through their website, and then FINALLY got a response thru Facebook Messenger. While taking to me thru chat, this woman went onto my dispute and updated to "Still waiting for response from merchant". I have sent them multiple screenshots showing where people were receiving empty bags with paper shoved in it to say it was "delivered". AFTERPAY gets a kickback from Merchants.

That's why it's free for use. AFTERPAY is allowing overseas companies to EMBEZZLE stolen money from US citizens because they are getting some of that money too. AFTERPAY allowed this overseas company to steal from me and MANYYYYY OTHERS. Please look at Trust pilot and read social media reviews before doing business with Afterpay.

Biggest mistake of my life. I'll be turning it over to a lawyer.
View full review
Loss:
$44
Pros:
  • Easy payments
Cons:
  • Impossible to get refund
  • Always sides with scam companies even with proof
  • No response to any emails

Preferred solution: Full refund

User's recommendation: Use PayPal Pay in 4 instead. It's so much better and you're protected. Don't learn the hard way like I did.

Theresa G Mag

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Customer service is the worst

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Afterpay - Customer service is the worst
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Since I opened afterpay in November 2022 I have made every payment on time or paid many purchases early. My credit limit started at $100.00 and was up to 1,600 by January 2024.

I had two late payments that were exactly 3 days late because my direct deposit hit my bank account late. I have a backup savings account that should've covered those two separate payments of less then $60.00. I immediately paid those two payments the min my deposit hit my bank. With a zero balance owed they took my credit down to $50.00.

it went from 1,600 to 50.00 . That makes absolutely no sense. I have repeatedly contacted customer support which is a robot AL generated response that is basically a joke. Every business should have a live person you can speak to if they are a LEGIT company.

I have a great job as a registered nurse for 30 years and have proven I pay my debts. Afterpay just leaves you hanging and they do things backwards. I would have never even used this service if it wasn't for my nurse coworkers telling me about it. I don't really need afterpay but it's a convenient way to pay online and the checkout process is quicker.

I was so thankful for this service but unfortunately you cannot run a business with no real customer support. If you want to be ignored when you need help go with afterpay.

Lol never trust a company that doesn't provide a contact phone number, address and a physical location. How many times do people get scammed because they didn't do their homework before getting into a financial agreement with a robot.

View full review
Loss:
$400
Pros:
  • Convenient to pay in installments
  • Helps on holidays
Cons:
  • No communication
  • Your money is a big deal so honest communication is a priority
  • Your left completely out of the loop

Preferred solution: My credit limit back to 1300 not 50

User's recommendation: Don't use this service unless you have the money to pay for it. Your on your own if anything goes wrong.

2 comments
Guest

If you are indeed a registered nurse and don’t have $60 available on any day of the month to avoid a late payment you deserve a $50 limit.

Guest

What is talking to a "human" going to do for you? Absolutely nothing.

Do you think the "human" will see things your way after listening to your compelling story or harangue and override the computer? Or do you think the magic supervisor will? Your limit was dropped most likely because you were late. No one cares why.

Also, if you're buying a bunch of junk on credit with this place, I'll bet you have a bunch of other credit lines running out there. If so, they found it and cut you down to $50.00 where you should be.

Count yourself lucky and stop buying so much junk. Junk that you don't need or has already been tossed away...

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Phyllis B Lnl

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Dispute

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Original review Feb 19, 2024

I have sent the merchant(Allove Hair) back their goods which is in their possession now. I have a tracking number which says it was delivered to their mailbox on 2/6/2024.

I have sent pics and pics of tracking number and info to Afterpay and Afterpay is taking so long to resolve the issue and process refund when they clearly have every evidence from my end. Im uploading all the evidence I gave them I have more but cant upload everything. Afterpay likes to sides with Merchants even though they are wrong even if the Merchant has scammed you. I told Afterpay that Allove Hair is scamming ppl with what they advertise online and is not what you will receive.

Allove Hair does not want to refund you even with them having 15 day return policy, they will try and make you keep the product even if you dont want it and will stall the return process.

Afterpay does not take that into consideration. How could you do business with a company thats scamming consumers out of their money

View full review
Pros:
  • Nicely to get things and pay after
  • Convenient to pay
  • You have the choice of paying over time
Cons:
  • Afterpay likes to side with merchant when they are wrong
  • Afterpay is the worst customer service do not help

Preferred solution: Full refund

User's recommendation: Do not order Allove Hair Company because they do false advertising. You won’t receive what you ordered online. I have pics of what I ordered vs what I received. It’s supposed to be a wear n go wig which means pre cut, pre bleached and pre plucked and it is not

Lashaunda W Rqr

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Balance

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Afterpay - Balance
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Afterpay do not pay fair at all. I had a balance of $800 i made a payment and all of a sudden it went from $800 to $150. Made another payment and it only went to $150. My feelings was so hurt and Im very disappointed in Afterpay. I will not make anymore purchases with Afterpay
View full review
Loss:
$600
Pros:
  • Helps when you dont have money

Preferred solution: My balance back to 800

User's recommendation: Pay attention to your balance

Angela C Bru

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Call about myRefund Anna text want me to send her my charge

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Afterpay - Call about myRefund Anna text want me to send her my charge
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OK Ive been going through this for four weeks about my refund no refund so the merchandise is back at finish line finish line manager call yall to let yall know that they got the merchandise
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Loss:
$79

Preferred solution: Full refund

Rubens C Uqt

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My account is frozen

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Afterpay - My account is frozen
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My account is frozen why ? I need a buy for me so let know why is frozen?email why rcange008@***.com
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Preferred solution: Full refund

User's recommendation: Unfrozen my account

Jazzman M

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Payment issue

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Afterpay - Payment issue
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Ordered on Amazon through Afterpay. Paid the down payment and agreed to pay the rest. They took it out of my account and it still shows but keeps declining so Amazon will not ship! Ive been trying to get in touch with customer service for a whole week with no response and there is no number its only digital. Ive used Afterpay multiple times with no issues but this almost outweighs those times because what I ordered I absolutely need it fast and this whole process is being delayed
View full review
Loss:
$137
Pros:
  • Helps when needed
Cons:
  • May have issues and lose money instead

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful

cassandra j Elu

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Refund to my account.

Afterpay - Refund to my account.
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Original review Mar 11, 2024
My name is Cassandra Jones.I return a item to wayfair that I paid for through afterpay How long will it take after pay to put the money back on my debit card? Order # 100580****94 Can someone please send me a email at jones9602@***.net with this information? Or give me a call back at 313-663-****, thank you.
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Preferred solution: Full refund

Erwin H Fxd

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A Refund

Afterpay - A Refund
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I ordered an item through JD sports and the order was canceled due to the item not being in stock the price was 117.70 and the payments every other was $29.43 every 2 weeks JD sports said they returned the money back to yall on January 14th 2024 Im simply asking that my money be returned and that I wont be charged every 2 weeks
View full review
Loss:
$29
Pros:
  • Buy now pay later
Cons:
  • Not having the money in ur account

Preferred solution: Full refund

Carleone M

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Charges on card

Afterpay - Charges on card
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They told me my charge didnt go thru but on the other end they say my clothes are still on the way. I just need help figuring out what happened
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Preferred solution: Deliver product or service ordered

Joanne R Ecj

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I cancel a order

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Afterpay - I cancel a order
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I ordered three pairs of these boots and I ordered the wrong size and asked for a refund and never got it
View full review
Loss:
$59
Cons:
  • Did not give me my money

Preferred solution: Full refund

Carlene S Mhc

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Package wasn't received

Afterpay - Package wasn't received
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I ordered my package, the beginning of January maybe before then and my package was never received. I have been checking my front step, and mailbox, I have not gotten any information about the shipment. The package never even arrived in the time frame I got for it to be delivered! It's been weeks maybe months, with no response.
View full review
Loss:
$146

Preferred solution: Full refund

LaCoya I

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There has been a charge that I do not recognize from my account

Afterpay - There has been a charge that I do not recognize from my account
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There was a charge for $24.07 deduct it from my bank account for today which I have not made any purchase today. Looking at all my history or what I have a $24 and 07 cent is not for me to pay if I do not hear from anyone about this matter I will consult with my bank. The second image is an image of what is supposed to come out.I have paid my account up until the March 8th . As you can see in the second image below.
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Loss:
$24

Preferred solution: Full refund

Angela C Hjt

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Full Refund

Afterpay - Full Refund
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Sending a copy of my bank charge from my account to Anna because she say she do not see the charge from her in so Im sending the charge from my end
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Loss:
$79

Preferred solution: Full refund

Quashaun Vvf

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| map-marker Madison, Mississippi

I'm not paying any more money to try to get this resolved, so please call me back

Afterpay - I'm not paying any more money to try to get this resolved, so please call me back
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Afterpay - I'm not paying any more money to try to get this resolved, so please call me... - Image 3
Afterpay - I'm not paying any more money to try to get this resolved, so please call me... - Image 4
Afterpay - I'm not paying any more money to try to get this resolved, so please call me... - Image 5
Cant get in touch with anyone and if you do you have to pay I paid one dollar the first time and then they charge me $55 after that thats not right it was paid to askcrew.com
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User's recommendation: Don’t pay any money to try to get this resolved you’ll come out ahead just don’t do anything

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