Afterpay
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Afterpay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Afterpay has 2.3 star rating based on 6603 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Afterpay to a friend or colleague.
- Rating Distribution
Pros: Never had any problems until today, Afterpay allows you to make split payments, Im so mad i dont even want to fill this out.
Cons: I need to get hold of someone to help me, Hard to contact someone, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Afterpay has 2.3 star rating based on 6603 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Afterpay to a friend or colleague.
- Rating Distribution
Pros: Never had any problems until today, Afterpay allows you to make split payments, Im so mad i dont even want to fill this out.
Cons: I need to get hold of someone to help me, Hard to contact someone, No customer service.41% of users think that Afterpay should improve its Customer Service.
41% of users say that they might use Afterpay in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don’t get back to customers", "No I will not recommend anyone to this ***", "The worst website I ever seen website is horrible hard to contact anyone", "Don’t try calling them", "No recommendations".
Most users ask Afterpay for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Privacy and Data Security. Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Afterpay Reviews
"Change payment dates"
Still waiting on a reply from you guys. Regarding changing my payment dates. I'm disappointed with you guys though that I cannot talk to a human. I think...
"Poor customer service"
Fraudulent charges, keep taking money on my account, I don't even make/ see the purchase on my Afterpay account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to cancel an order
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
- Very poor customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
LIARS AND THIEVES
As I was chatting with an Afterpay rep through Facebook Messenger, all they did was update my dispute to "still waiting for a response". They're just letting this company steal from me and so many other people.
On 3/1/24 I received an email from an overseas company stating my order was in customs in CHINA!!!
I emailed the company asking about my order, and I received a response from "Britney" at Heyshape stating my items were out of stock. They needed more time to fulfill my order. I replied that I had a tracking number, and was immediately blocked through email and all social media platforms.
I disputed the charge on Afterpay IMMEDIATELY. I received no response.
Between 3/1 and 3/5 I had disputed the charges, sent multiple emails, tried to resolve through chat, went through their website, and then FINALLY got a response thru Facebook Messenger. While taking to me thru chat, this woman went onto my dispute and updated to "Still waiting for response from merchant". I have sent them multiple screenshots showing where people were receiving empty bags with paper shoved in it to say it was "delivered". AFTERPAY gets a kickback from Merchants.
That's why it's free for use. AFTERPAY is allowing overseas companies to EMBEZZLE stolen money from US citizens because they are getting some of that money too. AFTERPAY allowed this overseas company to steal from me and MANYYYYY OTHERS. Please look at Trust pilot and read social media reviews before doing business with Afterpay.
Biggest mistake of my life. I'll be turning it over to a lawyer.
- Easy payments
- Always sides with scam companies even with proof
- Impossible to get refund
- Allows fraudulent activity without investigation
Preferred solution: Full refund
User's recommendation: Use PayPal Pay in 4 instead. It's so much better and you're protected. Don't learn the hard way like I did.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Customer service is the worst
Since I opened afterpay in November 2022 I have made every payment on time or paid many purchases early. My credit limit started at $100.00 and was up to 1,600 by January 2024.
I had two late payments that were exactly 3 days late because my direct deposit hit my bank account late. I have a backup savings account that should've covered those two separate payments of less then $60.00. I immediately paid those two payments the min my deposit hit my bank. With a zero balance owed they took my credit down to $50.00.
it went from 1,600 to 50.00 . That makes absolutely no sense. I have repeatedly contacted customer support which is a robot AL generated response that is basically a joke. Every business should have a live person you can speak to if they are a LEGIT company.
I have a great job as a registered nurse for 30 years and have proven I pay my debts. Afterpay just leaves you hanging and they do things backwards. I would have never even used this service if it wasn't for my nurse coworkers telling me about it. I don't really need afterpay but it's a convenient way to pay online and the checkout process is quicker.
I was so thankful for this service but unfortunately you cannot run a business with no real customer support. If you want to be ignored when you need help go with afterpay.
Lol never trust a company that doesn't provide a contact phone number, address and a physical location. How many times do people get scammed because they didn't do their homework before getting into a financial agreement with a robot.
- Helps on holidays
- Convenient to pay in installments
- Your money is a big deal so honest communication is a priority
- No communication
- Your left completely out of the loop
Preferred solution: My credit limit back to 1300 not 50
User's recommendation: Don't use this service unless you have the money to pay for it. Your on your own if anything goes wrong.
If you are indeed a registered nurse and don’t have $60 available on any day of the month to avoid a late payment you deserve a $50 limit.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dispute
I have sent the merchant(Allove Hair) back their goods which is in their possession now. I have a tracking number which says it was delivered to their mailbox on 2/6/2024.
I have sent pics and pics of tracking number and info to Afterpay and Afterpay is taking so long to resolve the issue and process refund when they clearly have every evidence from my end. Im uploading all the evidence I gave them I have more but cant upload everything. Afterpay likes to sides with Merchants even though they are wrong even if the Merchant has scammed you. I told Afterpay that Allove Hair is scamming ppl with what they advertise online and is not what you will receive.
Allove Hair does not want to refund you even with them having 15 day return policy, they will try and make you keep the product even if you dont want it and will stall the return process.
Afterpay does not take that into consideration. How could you do business with a company thats scamming consumers out of their money
- Convenient to pay
- Nicely to get things and pay after
- You have the choice of paying over time
- Afterpay is the worst customer service do not help
- Afterpay likes to side with merchant when they are wrong
Preferred solution: Full refund
User's recommendation: Do not order Allove Hair Company because they do false advertising. You won’t receive what you ordered online. I have pics of what I ordered vs what I received. It’s supposed to be a wear n go wig which means pre cut, pre bleached and pre plucked and it is not
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Balance
- Helps when you dont have money
Preferred solution: My balance back to 800
User's recommendation: Pay attention to your balance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Call about myRefund Anna text want me to send her my charge
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancellations
Preferred solution: Full refund
User's recommendation: Never get a hotel Comfort Inn in Mathew’s NC I didn’t even take I left that night
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My account is frozen
Preferred solution: Full refund
User's recommendation: Unfrozen my account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Payment issue
- Helps when needed
- May have issues and lose money instead
Preferred solution: Deliver product or service ordered
User's recommendation: Be careful
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund to my account.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
A Refund
- Buy now pay later
- Not having the money in ur account
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charges on card
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I cancel a order
- Did not give me my money
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Package wasn't received
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
There has been a charge that I do not recognize from my account
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Full Refund
Preferred solution: Full refund
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Telephone calls are as useless as spitting into the wind. When you need something accomplished properly, put it in writing. Serve your complaint via Certified Mail Return Receipt Requested.
Thanks for such usefull insight applicable now the most.
Putting it in writing means nothing in this situation. The chick said she ordered something, it was delivered and then stolen from her porch.
What does she think that company will do, refund her money and take the loss? She's stuck paying for the stuff she ordered which was later stolen.