Afterpay

This one one of many letters that I have sent ChicMe, who blatantly disregards all that I say. I have also filed a report with FTC. I have come to learn that ChicMe has a large following of customers who have experienced the same issues. They literally ignore all customer requests for cancellations or refunds, ship items regardless, etc essentially they bully and force customers into buying or keeping their products. I am writing to request that a manager/ supervisor look into the order that I initially placed 12/14/22. I give a summary of what happened below. I feel that I have been forced/ bullied into receiving your product, even though I specifically requested to cancel my order on many occasions. All correspondence that I have referenced can be viewed in my ChicMe account. Here is a summary of what transpired. I am still requesting a refund. I cannot use these items for the event they were purchased for because they took too long to process the reason I canceled to begin with. Will ChicMe please be a company of integrity and refund my money as I requested prior to completion of processing and before shipment? Summary: In a nutshell, this happened: 1) I ordered nearly $400 of clothes on 12/14/22 and paid first installment. 2) On 12/24 I realized ChicMe had not finished processing or shipping my order, therefore it would not be arriving in time for what I needed it for. Therefore, I asked that day that it be cancelled and a full refund issued (CANCELLATION #1 prior to shipping). I received a reply the same day saying that Christmas made processing the order slower due to being short supplied on items. They asked me to keep the order and that they would prioritize the shipment of what was in stock. I replied back same day, no, please just cancel for a refund (CANCELLATION #2 prior to shipping). On the same day, I was asked again to please keep the order and they would make it a priority although thats not what I asked for. I then explained again that I had ordered for an upcoming event and I saw no way it could all arrive in time. I stated again to cancel my order (CANCELLATION #3 prior to shipping) and not to worry, I would order from them again. I considered the order cancelled it should have been. 3)On 12/26/22 I was surprised to open a reply dated 12/25 that stated instead of canceling (as I had clearly requested 3 times) my order was handed over to logistics to continue processing! I was then informed there would be a 10% fee, if I canceled it. I HAD ALREADY CANCELLED IT 3 times at this point! I AGAIN said cancel it (CANCELLATION #4 prior to shipping). 4) On 12/28/22 I see where they wrote back on the 27th, saying that my order was shipped (even though I had CANCELLED it 4 TIMES!), they could not give me a shipping number, but not to worry, it should arrive in 10-13 days. I replied that this was unacceptable prior to shipping I had asked them to cancel it multiple times. I told them I would not be paying for it and to have a manager contact me. They ignored my request and did not even respond for a month!! Since I never received a reply, I had hoped it was because they were either refunding it internally OR because they were awaiting its arrival to proceed with the refund. I went out of the country on 1/8/23 the event for which I had initially ordered the clothes (nearly one month before). The items had still not arrived when I left. I had contacted Afterpay to let them know how everything that had transpired with ChicMe. I had asked Afterpay to help me cancel my order, receive reimbursement, and help me to get the order cancelled. I even had a payment pushed back in the hopes that it would all be resolved prior to the next payment date. I explained I was going out of country and didnt want my (excellent) credit damaged due to ChicMe, who I had decided at this point was a disreputable company. I did my utmost on my end to resolve this as best I could. 5) On 1/29/22 ONE MONTH AND A DAY since I had requested a manager contact me (but one never did) AND since my last response, I finally hear again from ChicMe. But it was only to give me a tracking number, no response to why they had continued processing it when asked that it be cancelled and why they shipped it after it was canceled. They did not acknowledge my request to have a manager contact me. 6) On 1/30/23 i recapped all that had transpired. Told them that upon return from my trip, the box was awaiting me. I again explained that I had cancelled my order prior to their shipping it. Again requested a manager to contact me. Again said that I no longer need the items, they arrived too late, as I knew they would because they had taken too long to process the order, which was why I had needed to cancel it to begin with. Again stated I needed a refund issued. 7) 1/31/23 I was pointlessly told that my order had been processing when it was requested to be cancelled THEN I was asked if I wanted a refund?!! I had been requesting a refund ALL ALONG!! 2/1/23 I told YES I wanted a refund and please send shipping label. 2/2/23 Im told that I had 14 days to request a refund and my refund window had expired. WHAT?! I had been requesting a refund since 12/24/22! I was then told to have a happy life! There were a few more conversations of pointless restatements. WILL YOU PLEASE HELP ME??! I greatly feel that I have been unjustly treated by your representative, Audrey, and ultimately by your company. After not being issued the cancellation or refund that I repeatedly requested, I was THEN told me I didnt request a refund within the allowed two week time frame! I ordered it on 12/14/22 and my initial request for refundat that only due to the fact that their processing was so delayed that I knew the shipment would not arrive in time was 12/24/22. THAT was within your two week time frame. I repeatedly stated not to send it, but to cancel, yer it was shipped, anyway and then I received no response for over a month! I was never referred to a manager, as requested. Then the box arrived while I was out of the country. I, yet again, contacted your company upon my return. But then I was told that I was too late to refund it (when I had been requesting a refund since it was in the processing mode in December?! Finally, I was instructed to have a good life? Its ludicrous! This is NOT the way to treat anyone, much less a customer. User's recommendation: Do NOT do business with ChicMe!!!

Do NOIve since learned that ChicMe is notorious for bullying consumers into purchasing. Below is one of the countless correspondence I sent them. I have all of what Im stating in writing. I can provide more proof, if youd like. I also filed a formal complaint with FTC. I am writing to request that a manager/ supervisor look into the order that I initially placed 12/14/22. I give a summary of what happened below. I feel that I have been forced/ bullied into receiving your product, even though I specifically requested to cancel my order on many occasions. All correspondence that I have referenced can be viewed in my ChicMe account. Here is a summary of what transpired. I am still requesting a refund. I cannot use these items for the event they were purchased for because they took too long to process the reason I canceled to begin with. Will ChicMe please be a company of integrity and refund my money as I requested prior to completion of processing and before shipment? Summary: In a nutshell, this happened: 1) I ordered nearly $400 of clothes on 12/14/22 and paid first installment. 2) On 12/24 I realized ChicMe had not finished processing or shipping my order, therefore it would not be arriving in time for what I needed it for. Therefore, I asked that day that it be cancelled and a full refund issued (CANCELLATION #1 prior to shipping). I received a reply the same day saying that Christmas made processing the order slower due to being short supplied on items. They asked me to keep the order and that they would prioritize the shipment of what was in stock. I replied back same day, no, please just cancel for a refund (CANCELLATION #2 prior to shipping). On the same day, I was asked again to please keep the order and they would make it a priority although thats not what I asked for. I then explained again that I had ordered for an upcoming event and I saw no way it could all arrive in time. I stated again to cancel my order (CANCELLATION #3 prior to shipping) and not to worry, I would order from them again. I considered the order cancelled it should have been. 3)On 12/26/22 I was surprised to open a reply dated 12/25 that stated instead of canceling (as I had clearly requested 3 times) my order was handed over to logistics to continue processing! I was then informed there would be a 10% fee, if I canceled it. I HAD ALREADY CANCELLED IT 3 times at this point! I AGAIN said cancel it (CANCELLATION #4 prior to shipping). 4) On 12/28/22 I see where they wrote back on the 27th, saying that my order was shipped (even though I had CANCELLED it 4 TIMES!), they could not give me a shipping number, but not to worry, it should arrive in 10-13 days. I replied that this was unacceptable prior to shipping I had asked them to cancel it multiple times. I told them I would not be paying for it and to have a manager contact me. They ignored my request and did not even respond for a month!! Since I never received a reply, I had hoped it was because they were either refunding it internally OR because they were awaiting its arrival to proceed with the refund. I went out of the country on 1/8/23 the event for which I had initially ordered the clothes (nearly one month before). The items had still not arrived when I left. I had contacted Afterpay to let them know how everything that had transpired with ChicMe. I had asked Afterpay to help me cancel my order, receive reimbursement, and help me to get the order cancelled. I even had a payment pushed back in the hopes that it would all be resolved prior to the next payment date. I explained I was going out of country and didnt want my (excellent) credit damaged due to ChicMe, who I had decided at this point was a disreputable company. I did my utmost on my end to resolve this as best I could. 5) On 1/29/22 ONE MONTH AND A DAY since I had requested a manager contact me (but one never did) AND since my last response, I finally hear again from ChicMe. But it was only to give me a tracking number, no response to why they had continued processing it when asked that it be cancelled and why they shipped it after it was canceled. They did not acknowledge my request to have a manager contact me. 6) On 1/30/23 i recapped all that had transpired. Told them that upon return from my trip, the box was awaiting me. I again explained that I had cancelled my order prior to their shipping it. Again requested a manager to contact me. Again said that I no longer need the items, they arrived too late, as I knew they would because they had taken too long to process the order, which was why I had needed to cancel it to begin with. Again stated I needed a refund issued. 7) 1/31/23 I was pointlessly told that my order had been processing when it was requested to be cancelled THEN I was asked if I wanted a refund?!! I had been requesting a refund ALL ALONG!! 2/1/23 I told YES I wanted a refund and please send shipping label. 2/2/23 Im told that I had 14 days to request a refund and my refund window had expired. WHAT?! I had been requesting a refund since 12/24/22! I was then told to have a happy life! There were a few more conversations of pointless restatements. WILL YOU PLEASE HELP ME??! I greatly feel that I have been unjustly treated by your representative, Audrey, and ultimately by your company. After not being issued the cancellation or refund that I repeatedly requested, I was THEN told me I didnt request a refund within the allowed two week time frame! I ordered it on 12/14/22 and my initial request for refundat that only due to the fact that their processing was so delayed that I knew the shipment would not arrive in time was 12/24/22. THAT was within your two week time frame. I repeatedly stated not to send it, but to cancel, yer it was shipped, anyway and then I received no response for over a month! I was never referred to a manager, as requested. Then the box arrived while I was out of the country. I, yet again, contacted your company upon my return. But then I was told that I was too late to refund it (when I had been requesting a refund since it was in the processing mode in December?! Finally, I was instructed to have a good life? Its ludicrous! This is NOT the way to treat anyone, much less a customer. Thank you for helping me to get a speedy resolution and a refund. I have spent countless wasted time on this. Paulette Smoot User's recommendation: Do not waste your time, money, or effort with ChicMe

Yes there is a very big issue I have not received my merchandise from the merchant I have filed two claims with your aftership department I have been told that I would still be responsible for a product I never received because I did not respond by the 30th but after providing proof I then was told I didn't respond by 4/15/23 again provided proof that I did respond each time I have been asked too I would just like my refund please. The other issue was the item I ordered was only supposed to be 89.00 they charged me 169.00 after the first payment the balance was 137.95 after even after advising them of the matter I was still charged another 34.95for a balance of 103.90 which I should have never had a another payment taken till the merchandise was received. My other immediate concern is they have even went as far as putting my balance to a another company now threatened to get my credit affected there entirely unprofessional and I have gotten ripped off not only are they trying to collect my money but they are even telling me they discharged my complaint I have all responses to and from them not only between me and afterpay but the merchant as well showing I responded as asked and when ask again I would just really appreciate someone who can help me resolve these issues ASAP Below I Have provided proof of some of the emails and all complaints listed. Thank you for your help User's recommendation: A complete disaster from there customer service to thier failed communication structures a full negative star rating