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Afterpay

Afterpay

www.afterpay.com
What is your customer experience with Afterpay?

Afterpay Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Afterpay has a 2.1 star rating from 6,899 reviews, with only 17% likely to recommend and widespread dissatisfaction about reliability and customer service.

Key Takeaways for Future Customers

  • Read recent Afterpay reviews for service anecdotes before using split payments.
  • Expect potential login, billing, or refund delays and plan payments accordingly.
  • Be prepared for limited live support and longer resolution times for account issues.

Negative Feedback / Risk Areas

  • Frequent Afterpay customer complaints about inability to access accounts and poor customer service.
  • Many users report delayed or missing refunds and problems with billing or declined payments.
  • Language support and long hold times hinder timely resolution for urgent account problems.

Positive Feedback

Some users appreciate the split-payment model and occasional helpful agents who resolve issues, with a minority reporting satisfactory professional support.

View full overview ›

Media from reviews

Afterpay - Un reembolso
Went to use my afterpay and my funds have been withdrawnAfterpay - They ask me for the IdetifyAfterpay - My after pay can’t loginAfterpay - RefundAfterpay - No puedo activar gif card no de orden 100856****Afterpay - No puedo activar gif card no de orden 100856**** - Image 2
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Show reviews that mention
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Sharon M Xgo
map-marker Houston, Texas

Account not recognized can’t pay

Call immediately. Hung up!

I can't pay when I can't access my account! Your service sucks!

I am pissed! You can't even count to 100.

User's recommendation: Don’t use this app!!!

View full review
Josykarol P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Afterpay - Refund

Hola, buenas noches. ¿Qué ha pasado con la devolución de Carlos Muñoz? No es posible que aún no me puedan ayudar con esto.

Loss:
$597
Pros:
  • No eespondo
Cons:
  • No repondo

Preferred solution: Full refund

View full review
Maria L Dcg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Haven, Connecticut

Un reembolso

AI Highlights
  • - Customer has waited for a refund since 02/19, almost a month.
  • - SHEIN says they issued the refund to you, but it hasn't been processed.
Afterpay - Un reembolso

Estoy esperando un reembolso desde el 02/19 ya casi 1 mes esperando todos los días me he comunicado con SHEIN y ellos me dicen que ya ellos hicieron el reembolso a ustedes pero ustedes no me lo han hecho

Loss:
$13
Pros:
  • Da facilidad de pagos
Cons:
  • Tarda demasiado en hacer los reembolsos

Preferred solution: Full refund

User's recommendation: Que pongan donde quieren su reembolso para que no les pase como ami que tengo 1 mes esperando un reembolso y no me lo han echo

View full review
BalBahadur L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brisbane, Queensland

My after pay can’t login

Afterpay - My after pay can’t login

Hello sir

Good evening

This is Bal Bahadur i have a small issue with my after pay cant login my account

Pros:
  • Normal
Cons:
  • Normal

Preferred solution: Why I can’t login my account

User's recommendation: Why can’t login my account

View full review
Isamar P Cdc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

They ask me for the Idetify

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Afterpay - They ask me for the Idetify

I am trying to use Afterpay, but I cannot use it because they want me to send my ID to let them know I am the person.

Preferred solution: To used

View full review
Suzannah Cra
map-marker Perth, Western Australia

Went to use my afterpay and my funds have been withdrawn

AI Highlights
  • - Late $40 payment; fixed in a few hours; AI cut funds.
  • - Support initially couldn't help, but a specialist handled it and funds were restored.
Went to use my afterpay and my funds have been withdrawn

I was late in a payment of 40 dollars I fixed it within a copper of hours, but the AI thats controlling afterpay picked it up and completely cut the funds. I use afterpay daily and rely on it so it was a pain in the *** financually. However I contacted support who originally couldnt help me but I requested to speak to a specialist with the authority to overrule the ai yesterday I was contacted and today my funds have been made avail again so happy days it great to see you guys are out there willing to help but on this occasion afterpay have been fair and my issue is sorted thanks guys

User's recommendation: Don’t spend what you can’t pay, payments come fast and add up quickly so be very mindful of your payment schedule

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Wendel Doi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Representante

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Afterpay - Representante

Buena se la recomiendo a todos mis compañeros ya que es buena aplicación y ayuda a mucho con sus occiones de compra de 4 plazos

User's recommendation: Excelente

View full review
Cecilia Cecilia G
map-marker Vallejo, California

Account phone set up already #

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AI Highlights
  • - Company authentication unit for a credit bureau.
  • - Invoices include 2 pending surplus charges.
  • - Macintosh desktop at my house.
Afterpay - Account phone set up already #
Afterpay - Account phone set up already # - Image 2
Afterpay - Account phone set up already # - Image 3
Updated by user Jan 23, 2026

I think someone impersonating my credit was for a while bureaucracy

Original review Jan 21, 2026

I'm pretty sure this is a company authentication unit for the credit bureau of ÑÀSÁ C. Columbus on Garcia no fly zone credit Charles Manson California already paid getting invoices with 2 pending surplus charges even check royal military 4 backup columbine Titanic by 'Freddie King Donkey Kong 'Mari Nana' Meagen tF4 unit Macintosh desktop @ my house union hospital access unknown Zuckerberg 141******** Cecil ia dad Fernando t5 cracer chavez.

Loss:
$50
Pros:
  • Dividends out of wall street travis
Cons:
  • Starvation slavery discomfort disconnection

Preferred solution: Full refund

User's recommendation: Hitler paid

View full review
Abbigail Ukp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Tengo mi cuenta bloqueada

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AI Highlights
  • - Account is frozen after a payment attempt; seeking help to regain access.
  • - I went for a cosmetic procedure at Spas Rosa in Pasadena.
Afterpay - Tengo mi cuenta bloqueada
Afterpay - Tengo mi cuenta bloqueada - Image 2

Me sale tengo mi cuenta congelada fui hacer un pago y me la congelaron quiero q me a ayuden para volver hacer uso de ella otra vez no quiere perder mi cuenta fui hacerme un procedimiento stetico en spas rosa en Pasadena

User's recommendation: Si

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Helen T Tkz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Afterpay - Refund

Removed funds from account $46.16 and later decided not to approve the transaction. Give me my money back and close the account. I no longer wish to do business with a fraudulent company!

Loss:
$46

Preferred solution: Full refund

View full review
juan d Ecx
map-marker Oswego, Illinois

No puedo activar gif card no de orden 100856****

AI Highlights
  • - Bought a $100 Afterpay gift card Jan 23 (order 100856****).
  • - Activation blocked by Prezzee app error; I have contacted Prezzee but no solution yet.
Afterpay - No puedo activar gif card no de orden 100856****
Afterpay - No puedo activar gif card no de orden 100856**** - Image 2
Afterpay - No puedo activar gif card no de orden 100856**** - Image 3
Afterpay - No puedo activar gif card no de orden 100856**** - Image 4
Afterpay - No puedo activar gif card no de orden 100856**** - Image 5

Compré a Afterpay un gif card de 100$ el día 23 de enero con este numero de orden 100856**** y no he podido activar porque la aplicación de Prezzee me da un error, me he comunicado con ellos y hasta ahora no tengo solución.

Loss:
$100
Pros:
  • Tengo mas de 4 anos con ustedes hasta hoy muy confiables

Preferred solution: Deliver product or service ordered

View full review
1 comment
Guest

Entrance a tu cuesta manual mentioned tu mail y tu password porq una letra o un nmero te ase un error en el sistema suerte Ocala si reservation tu caso

Felix F Nzq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a problem with my account name; I would like to change it.

Afterpay - I have a problem with my account name; I would like to change it.

Cambiar Lisbeth Guerrero por Félix Fernandez se lo voy agradecer muchas gracias por su atención buenas noches

View full review
Cynthia P App

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

About an Order

AI Highlights
  • - Cannot reach the seller about a wig order; there is no proper phone number to reach them.
  • - I need a refund of $59.00 from BAISI Wig.
Afterpay - About an Order
Afterpay - About an Order - Image 2

Cannot get in touch with the seller about a wig order. They do not have a properly phone number two be reached at I havent received a response from no one.

I need a refund back to my account and the amount is $59.00,The name of the Company is BAISI Wig

Loss:
$59
Pros:
  • I hope good
Cons:
  • Nothing serious

Preferred solution: Full refund

User's recommendation: Don’t know yet

View full review
Jim Dvt
map-marker Morehead City, North Carolina

Pay my bill !

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AI Highlights
  • - I moved; phone issues; can't receive emails; my bank card was turned in due to a scam.
  • - No statement from After Pay; I will pay all my bill today.

I got a new phone and moved. There was trouble with my phone line, still I cant get emails.

I never received any statement from After Pay. My bank card was turned in yo my bank because of a scam. I pay my bills always but these circumstances were beyond my control. Im willing to pay all my bill today.

Please except my apologies because I dont do my business this way.

Im so sorry that things got so out of my hands. Sincerely Sharon Carter

User's recommendation: Please report things going on in your home bills even if you think it will be ok and you really don’t know.

View full review
Sharna M Qrl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Unable to use my Afterpay account

AI Highlights
  • - Can't start using my Afterpay account; I owe nothing.
  • - Months have passed since I could use it.
  • - I'm unsure why this is happening and need to know why.
Unable to use my Afterpay account

Not sure why I'm not able to start using my Afterpay account. I don't owe any money, and it's been quite a few months since I haven't been able to use it, and I'm really unsure why, but it's really frustrating me. I need to know why, please.

Preferred solution: A investigation of why I Can’t use my Afterpay Account please.

View full review
Lisa E Pvc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payment

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In regard to an order that I placed, they gave me 4403 credit, and they took the $11 from my free payment installments. My other order that I placed with Amazon didn't go through.

Preferred solution: One of the orders went through and the other one didn’t cause it said I didn’t have enough money but I don’t understand because they have to pay gave me the 4403 and it only took 29

View full review

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