Afterpay
Afterpay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Afterpay has 2.2 star rating based on 8539 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Afterpay to a friend or colleague.
- Rating Distribution
Pros: Never had any problems until today, Afterpay allows you to make split payments, Im so mad i dont even want to fill this out.
Cons: No customer service, I need to get hold of someone to help me, Hard to contact someone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Afterpay has 2.2 star rating based on 8539 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Afterpay to a friend or colleague.
- Rating Distribution
Pros: Never had any problems until today, Afterpay allows you to make split payments, Im so mad i dont even want to fill this out.
Cons: No customer service, I need to get hold of someone to help me, Hard to contact someone.44% of users think that Afterpay should improve its Customer Service.
41% of users say that they might use Afterpay in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don't use Afterpay, use Zippay or PayPal instead.", "Make sure your future payments are on the right dtes if not cancel the order.", "I want my money back", "I am not a customer and I haver been a customer because I know nothing about the site so cancel me and don't take anything off my cash app card I always order straight through to Temu and not through afterpay thank you", "After pay".
Most users ask Afterpay for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews












































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is frozen. Plz fix that

As I stated we have not been able to use the after pay because they gave us a $800 credit limit and the froze the account so you cannot use something if they won't un freeze it
You still did not fix the problem you have a credit of $800 on there and yet the account is Frozen for some reason so I cannot use the afterpay account so either I have money on an account that I can use or I don't so can you fix the problem ???
- Very good thing to have
- You email & email with no resolution
Preferred solution: A resolution to a problem that is on afterpay's part you give someone $800 of credit and then the account is Frozen what is the problem you still haven't fixed it.
User's recommendation: You can not call the customer service a email is all you get with no results !!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDuplicate charges on my Afterpay account
Duplicate charges on one order for the same date at Wayfair in the amount of $40.81 on June 11, 2025.
- All good pros until this incident
- Pay attention to duplicate charges
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unable to speak to an actual person
Company fixed the issue and I have been provided with apology. They have returned my spending limit as promised. I only hope that I won’t have this problem with them again.
I've had my account with them for 5 years! I've paid my bill, and if I had financial issues, I always tried to make arrangements!
You can't ever speak to a representative; you have to do everything through chat, like Cash App!
I've always paid my bill! They promised to restore my spending limit and then later said they wouldn't do so!
- Able to make purchases and pay in payments
- Unable to call and speak to a human
Preferred solution: Do as they promised restore my spending limit
User's recommendation: Beware they are not credible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard issues
I'm having trouble adding my card adding my account and routing number it won't let me do anything I tried using every card that others use and still nothing is working and I can't get in contact with nobody to help me fix the problem it just keep telling me to do the same thing over and over again and it's still not working
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I never received my refund after I sent multiple screenshots of the transactions where the money was debited to my card. I even sent them the message that the sender sent, stating that he canceled the order.
I paid in full for the merchandise that was never sent.
I want my refund. Amazon went right into my account and could see that the merchandise was not sent and that I was charged, and they also filed a dispute.
- Merchandise arrives quickly
- It is easy to get the things you want and pay over time
- Do not refund for items that were never sent
Preferred solution: Full refund
User's recommendation: Watch closely who you order from.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I have contacted customer service. I’ve left messages. I’ve talked to chats. It’s been 24 hours or more. Nobody’s got back to me all. I was even emailed a $30 reward for paying everything on time
Nonexistent. There is no customer service with Afterpay..
Because I have plenty of money in my account and I have plenty of credit with Afterpay and everything is getting denied when it was approved for a couple orders and I even paid off three of them last night in full. And now I cant even get anythinh
User's recommendation: I don’t know I didn’t do anything wrong. I only owe 200 bucks. It says I have 500 and some dollars available. I paid off four of my accounts last night in full and I’m still not able to use anything including the $30 gift that they emailed me is not working either. I’m confused. And now I can’t get a hold of anybody even through chat or customer service and now I just called and they won’t answer the phone. I’m kind of at a loss for words right now.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Available $50 to spend! But with out card information. To add it to Google pay, to spend it! You can't do nothing with the available money!to spend !
Have available $50 to spend can't spend it without card information! I feel like this is a scam!! Company can do this to make it better stop lying!!!
User's recommendation: I recommend to Future customers don't even bother!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I need help why is my amount high then low
I had $1450 to spend now I only have 200 what's happening I need help or a phone call about my spends
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnnecessary Freeze on my account
I was going to use my account but was unable to due to Afterpay putting a freeze on my account. I never disputed anything.
I was under the impression that we were back on track. Obviously, I was wrong, and once again you can't get anyone on the phone; same story!
They used to have better business practices! I have multiple emails trying to straighten out the situation!!!
Preferred solution: Fix my account so I can use it! Also, apologize for the inconvenience
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund not given in timely matter
I have refunds that have not been issued back through after pay from SHEIN. Its showing in SHEIN that refunds have been issued but not back to after pay.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have charges on my bank, but I did not download your app
Not going to put my bank account and number and everything on here because I dont even have you guys on my phone. Yes I had cash app, but I did not make these purchases and I want to know what the purchases are for. Im not gonna give personal information out due to the fact that I think this is potential fraud and I dont even know if you guys are fraudulent.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cant get my order online
I cant make order online they tell me my digital card its frozen im trying to by something dint let me
Preferred solution: I just want to unlock my Afterpay account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong date coming up for payment
Order something from Michael Kors on May 11th and it's saying my next payment is due on the 19th of May. That's incorrect; if payments are due every 2 weeks, I need this corrected ASAP.
Preferred solution: My spending limit raised
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam scam
Your bot said for a technician it would be $1 fully refundable, but when I tried the dollar, it tried charging me $47.00. The bank flagged it as fraud. Smh.
- Great to help get stuff u cant afford all at once
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don't do it

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel payment
Me mandaron artículos incorrectos, necesito que me manden los artículos que son o que me devuelvan el monto que pagué. Recibí una ropa de mujer que nunca pagué y necesito la que pedí o que me devuelvan el dinero.
- Bueno y rapido
- No servicio al cliente
Preferred solution: Full refund
User's recommendation: No comprar en shein
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGrievances
I am being charged when a merchant said I only have one order. I'm wondering why I'm being charged? The 16th I was not even approved for anything by the merchant until the 17th?
- You have payment options on top merchandise
- You can not charge unless merchants has approved a receipt
Preferred solution: Full refund
User's recommendation: No they changed me for orders with no receipt.
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I can get it fixed up for you,if you won’t mind can you text me or chat me up so I can help you just send a text to my mail thank you .
*** piece of *** company stole everything from my Apple Pay DO NOT GIVE THEM YOUR INFORMATION