Afterpay Reviews and Complaints | afterpay.com @ Pissed Consumer

New Reviewer

Feb 25, 2022 Marcella R Gpk

Horrible service

1.0

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They changed my address with the merchant and put and old address from 5 years ago. I had opened the account with the merchant that day and dot even have the old address in my phone r on any of my accounts. It hadnt occurred to me that Afterpay had not asked me my...

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2 comments

May 30, 2022 PissedConsumer2189050 #2189050

I have no way of contacting AFTERPAY for a copy of my transactions which i need urgently for my bank I think they have abandoned their customers in Australia, I tried the message for help app but after 10 hours no one responded ,NON EXISTENCE CUSTOMER SERVICE

9 1

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#3366586

Cons

Just trying to make a purchase using afterpay
No warning of credit decrease
And horrible at refunds

Loss

$199

Preferred solution

Full refund

Most helpful review

New Reviewer

Apr 22, 2022 Pratibha C Mwp

No refund made by afterpay and pathetic customer service.

1.0

Update by user Apr 22, 2022

No one from afterpay has contacted me. No one from afterpay has actually tried to help me and resolve my problem.

Original review posted by user Apr 22, 2022

I returned an item on 31st March from Jb hi fi in Australia. They refunded me the amount in afterpay as I purchased it using afterpay. Then I received an...

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#3507752

Pros

Nice to pay in four payments

Cons

Complete lack of customer service

Loss

$1500

Preferred solution

Full refund

Oct 04, 2022 Elaine M Ibs

Needed to speak with a representative

4.4

I was calling to see what was wrong with my account? I couldnt buy anything from American Eagle! And waiting 24 hours after an email is ridiculous! Ive always paid out all my accounts! But not being able to speak with someone instead of automated services!!

User's recommendation: Hire for customer service representative.

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#4046451

Preferred solution

Able to speak with a live representative instead of an automated system

New Reviewer

Oct 03, 2022 Shalimar L Zdm

My account is frozen. Why???

3.9

My account is frozen and no one has responded to my issue. Please help ASAP!! Thank you! I called the last merchant I tried to make a purchase with and they have been paid! Its up to afterpay to rectify this issue.

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#4046024

Pros

Easy installment

Cons

No live person to talk with

Preferred solution

Account unfrozen

Oct 03, 2022 PissedConsumer4045993 of Phoenix, AZ

I’ve been trying to reach you guys and no response

1.0

Im trying to activate my Afterpay card to my Apple wallet, but I need the three digit code for the card. You guys use and no response.

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#4045993

Location

Phoenix, Arizona

New Reviewer

Oct 03, 2022 Joseph R Rdr

My virtual Google pay afterpay card isn't working on wish

It says my insufficient funds burning have 45 dollars and there is only a 28.00 first payment.ive tried everything and still.says not enough on card but it's should afterpay card good.idk what to.do.

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#4045831

Location

Alpharetta, Georgia

Oct 03, 2022 PissedConsumer4045784 of Jackson, MS

Yes need to talk to someone

1.6

I still have a issue I need to talk to someone I did receive but being charged for it I would like a fund

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#4045784

Location

Jackson, Mississippi

New Reviewer

Oct 03, 2022 Ngozi Sum

Won't accept my debit card

My debit card is also on my wife account and it wont let me add it to my account. Can you please Assist me

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#4045773

Location

Springfield, Tennessee

New Reviewer

Oct 03, 2022 Carolyn E Nek

Didn't receive Gift card

They took the payment but no e-gift card yet its been 30 minutes and I need it to get the room!!!so please look I to this as soon as possible!!!thank you very much for your concern looking forward to a positive responses to my problem again thanks I done nothing else to say I would just be repeating myself over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over again this is ridiculous

User's recommendation: No comment been good up til now.

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#4045748

Preferred solution

Apology

New Reviewer

Oct 03, 2022 Sandy M Sob

Change bank account

My checking account was hacked. I need to change my account number so that my payments to Afterpay will go through. I had to close my old account and open a new one

User's recommendation: Afterpay is a great service to their customers.

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#4045697

Loss

$1600

Preferred solution

Nothing except give Afterpay my new info

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New Reviewer

Oct 03, 2022 Benny B Mcv

Payment need to be adjusted

order #100401****66 the store didnt have one of my pair of jeans that i order my monthly payment need to be adjusted

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#4045621

Location

Lake Mary, Florida

New Reviewer

Oct 03, 2022 Kristin W Xxo

I cannot login I need to change my information

I cannot login I need to change my information cannot get in something is wrong every time I try to put my information in there they keep pushing me out I need to talk to someone manager This is so in Sydney

User's recommendation: This is so in Sydney.

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#4045477

Preferred solution

Deliver product or service ordered

New Reviewer

Oct 03, 2022 Kelli L Blh

Order something with afterpay and have not received it. Ordered Aug 10,2022

I ordered a personalized dog harness from Pups n beds. Order #1173. on August 10th 2022. Have paid in full before all the money was due. Have not heard or received the merchandise. I have emailed them 4 or 5 time no reply. I would like my money back which is $44.99. I have purchased another harness from a store in Edmonton. Dont need or want the harness for Pups n beds. Very bad service. Will never shop there again. I may also not use afteroay if this issue is not resolved Thank you Kelli

User's recommendation: Don’t buy a thing from them pups n beds.

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#4045464

Cons

Never know if your going to get what you order

Loss

$45

Preferred solution

Full refund

New Reviewer

Oct 03, 2022 Sandra G Skw

Can't give my payment

I made a purchase and I thought it was going to be withdrall automatically from my bank account and they send me a text to give the payment I cant log in to my account

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#4045425

Preferred solution

Make sure I am not late I can’t give the Pymt on the Afterpay app

New Reviewer

Oct 03, 2022 Latasha M Fzp

Latashamcelrath@***.com

I am trying to use afterpay and its telling me I have an overdue balance but on my account I have a spending limit of 600 and 0 is due so Im not understanding what the issue is

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#4045378

Preferred solution

Trying to use the account and it’s not letting me

New Reviewer

Oct 03, 2022 Kristin W Xxo

My account I cannot get into I need help changing my information need to speak to someone manager

My account would not open up every time I try to put my email in there is keep saying that I have an email already then when I try to put the password in here it keeps saying same thing that I do not have a password or a account keeps saying its the wrong one I cannot login cant not change my information

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#4045375

Pros

Loss

$75

Preferred solution

Deliver product or service ordered

Oct 03, 2022 PissedConsumer4045370 of Melbourne, Australia

Payments issue

Disappointed that you can't talk to an operator I'm human not a machine so please make it easier to be able to contact a person not messages or a way around the internet to talk to the screen that's all I have a grievance about Thank you for taking the time to contact me

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#4045370

Location

Melbourne, Victoria

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Price Affordability	3/5
Value for money	3/5
Privacy and Data Security	3/5
Diversity of Products or Services	3/5
Interest Rate	3/5

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