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Dawn G Jfl

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My account is frozen. Plz fix that

Afterpay - My account is frozen. Plz fix that
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You still did not fix the problem you have a credit of $800 on there and yet the account is Frozen for some reason so I cannot use the afterpay account so either I have money on an account that I can use or I don't so can you fix the problem ???

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Pros:
  • Very good thing to have
Cons:
  • You email & email with no resolution

Preferred solution: A resolution to a problem that is on afterpay's part you give someone $800 of credit and then the account is Frozen what is the problem you still haven't fixed it.

User's recommendation: You can not call the customer service a email is all you get with no results !!!!!

Tra My P

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Account sign up

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I can speak to a live customer service representative or find a help topic about how long it takes to get accepted for my business.

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Cons:
  • Takes your money and no service

Preferred solution: To know if my business has been registered with afterpay

Hugo G Hqo

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Verified Buyer
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I can't log into my account, please help me.

Afterpay - I can't log into my account, please help me.
Afterpay - I can't log into my account, please help me. - Image 2
Afterpay - I can't log into my account, please help me. - Image 3
Afterpay - I can't log into my account, please help me. - Image 4

I changed my number and I couldn't recover my account. I hope I can recover it.

I hope you can help me. I like using the application.

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Preferred solution: that I have access to my after paid account

Roxanne L Lzy

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I already told u I want to speak to a human

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Afterpay - I already told u I want to speak to a human

I purchased two Walmart gift cards and received two emails. Unfortunately, both gift cards had the same numbers.

I contacted Prezzee and they provided the number they could see for the other card. They advised me to reach out to Walmart. When I contacted Walmart, they said the card was locked. They told me I need to unlock it or cancel it in order for them to issue a new one.

However, I have already been charged, and am only able to use one card.

Walmart won't let me use the other. I need to make purchases today, 9/28, so please assist as soon as possible.

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Loss:
$25
Pros:
  • Help when i need groceries
Cons:
  • Had none until this happened

Preferred solution: Full refund

User's recommendation: Let people talk to a human this is ridiculous

Shannon S Nwy

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Unresolved Refund- SA Styles is a scam website!

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I placed 2 separate orders with SA Styles. A dress for the Kentucky Derby for me and 2 for my daughter in different sizes.

I don't place orders with sites that I don't know but after looking over their site I read they accept returns and offer refunds. Another reason was they accepted Afterpay. I was under the impression my purchases would be protected and I could trust a company that Afterpay was associated with. Once my dress arrived I realized the sizes on the site are not American which made their largest size not fit at all.

I tried an online return for a refund and was only able to return for a store credit which I did not accept because I want a refund. I contacted SA Styles and was not given any other options. A store credit would not resolve the problem if I cannot wear their clothes. I contacted Afterpay and was not helped at all.

The second order never arrived. Afterpay was completely useless in protecting me as a customer. I have no way of disputing this in reality. Afterpay has paid the company and they got their money back from me, period.

I spent over $400 on a cheap, ill fitting dress and an order that never arrived from a company that is running a scam. I searched them online and found many BBB complaints about the scam they run. I wish I had seen that before. That is no excuse for Afterpay to refuse to refund or protect their customers purchases.

I have reached out to Afterpay and they have emailed back but nothing has been resolved.

Afterpay said they would call me but two week later and more messages from me requesting a call have done nothing. Don't Afterpay, your purchase is not protected from fraud or scam.

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Loss:
$430
Pros:
  • Ease of use
Cons:
  • Zero customer protection zero customer service

Preferred solution: Full refund

User's recommendation: Don't use Afterpay, your purchase is not protected

Josefa D Npq

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Why my payment did not proccess today .

Afterpay - Why my payment did not proccess today .
Afterpay - Why my payment did not proccess today . - Image 2

I made a payment of 18.95 today, and after paying for some tennis, you did not deposit it. My bank has already deducted it.

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Loss:
$19

Preferred solution: Price reduction

Sarrah Zny

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Verified Reviewer
| map-marker Brisbane, Queensland

Could you please help me to unfrozen my account please I paid all of the money that I used so now it’s 600 dollars available

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Afterpay - Could you please help me to unfrozen my account please I paid all of the money...
Afterpay - Could you please help me to unfrozen my account please I paid all of... - Image 2

I have been trying to get in contacted with you guys for so long like it has been about 2 weeks and no has got back to me ay could you please get back to me and tell me what I need to do to fix this please

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User's recommendation: Yeh

Sheketia C Qee

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Trying to change my phone number on my app

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Afterpay - Trying to change my phone number on my app
Afterpay - Trying to change my phone number on my app - Image 2

Why isn't my app working? It's inputting an old phone number.

I need my new number put in. Why isn't it working for me? What is going on? Someone needs to get in touch with me now.

I don't know why it's not working. Someone needs to call me at 985363**** now, please.

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Preferred solution: I would like to change my phone number.I don't have that number.No more haven't headed in years and my address has changed.And I can't get into

User's recommendation: I am trying to use my card and it's telling me did I can't log in because the password is wrong.They sent me a call to our old phone I need the code sent to my new phone I need to know how to do that because I changed my number and it's still not working

Takeia S

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Verified Reviewer
| map-marker Fultondale, Alabama

For a purchase

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Afterpay - For a purchase
Afterpay - For a purchase - Image 2

Yall took a payment from me that I canceled about 3 to 4 weeks ago. It was booking. com I canceled the order the same day and still getting charged by after pay

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User's recommendation: Talk to the person on the phone instead of texting

Resolved
Svetlana A Vue

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Resolved: Remove 2 payments for non-existent purchase

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Afterpay - Remove 2 payments for non-existent purchase
Updated by user Sep 24, 2024

Company fixed the issue and I have been provided with apology.

Original review Sep 09, 2024
I made an order and had to make 4 payments through Afterpay. I made 2 payments, but my order was not delivered (was lost or stolen).

My credit card returned these 2 payments to me. Now Afterpay requires me to pay the remaining 2 payments. I wrote to customer services to remove these 2 payments (on my account there is information that: A banking dispute, also known as a chargeback, has been lodged by the card owner, which means this purchase/payment has already been disputed.

But I get a response that Afterpay is not responsible for the loss of the parcel. 100% not a real person answers me, but an AI.
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Loss:
$33
Cons:
  • Horrible customer service help

Preferred solution: Remove 2 payments for non-existing purchase

User's recommendation: Stay away from this company

Roscoe E

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Verified Buyer
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To talk to them about my bill.

Afterpay - To talk to them about my bill.
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I made an order through Temu and was overcharged. My bill came through and I had used Afterpay to make the purchase. Afterpay charged me double: $185.66, while my purchase was only $85.53.

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Loss:
$80

Preferred solution: Price reduction

Yvonne C Vln

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Checking on a refund

Afterpay - Checking on a refund
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I booked a ticket for a flight and a hotel, and the amount that came off my Afterpay was 1484.34. Afterwards, I received a refund on Afterpay for 975.83.

They informed me that it didn't go through because they didn't provide me with a confirmation number for my flight.

The Afterpay order number is 100657****40 and the merchant number is 729232****5018. I was charged 371.08 from my debit card, so I need that amount to be refunded back.

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Loss:
$371

Preferred solution: Full refund

Tracey D Iua

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About a refund

Afterpay - About a refund
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Waiting for a refund from my last purchase with Afterpay, the company I purchased from, Myra St Clothing, has told me to contact Afterpay regarding my refund.

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Loss:
$40

Preferred solution: Full refund

Josue Jose D

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Purchase that was canceled

Afterpay - Purchase that was canceled
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Afterpay - Purchase that was canceled - Image 3

I have tried to call numerous times because they are charging me for some tickets that were canceled. It is unfair that I have to pay such amount of money for something that was canceled. Besides, I was never able to make the payment at the same time they debited it from my account.

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Loss:
$128
Pros:
  • Que te ayuda en las compras cuando no tienes el dinero al instante
Cons:
  • Que si cometen este tipo de error siempre perdera es uno

Preferred solution: Full refund

Maria R Rjf

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Verified Reviewer

No reconozco un débito de $43.75 podrían ayudarme?

Afterpay - No reconozco un débito de $43.75 podrían ayudarme?

No reconozco este débito, pues las gift cards que compro con ustedes son cantidades cerradas. ¿Por qué me quitaron ese pago de $43.75?

¿Podrían mandarme más información o algún número de esa compra? Muchas gracias.

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Loss:
$44
Pros:
  • Solo ventajas
  • No tengo pros

Preferred solution: Full refund

Erlinda J Ijc

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Verified Buyer
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Verified Reviewer

Still being charged for a canceled order

Afterpay - Still being charged for a canceled order
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First of all they need too have a company number for complaints...I had booked a flight thru Expedia and paying thru my afterpay, I cancelled my flight and talked too Expedia and American airlines, both parties said they do not give refunds and not can change the date and afterpay would have too refund me back for anything paid, instead Afterpay is still billing me..even tho i submitted a cancellation thru both parties.

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Loss:
$70

Preferred solution: Full refund

Miguel D Dsv

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Verified Reviewer

Claim

Afterpay - Claim
Afterpay - Claim - Image 2

Amazon made the full refund to Afterpay. Afterpay then sent me an email, saying I still owed them...

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Preferred solution: Solution of payment to Afterpay....

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