Afterpay Reviews

It's very difficult to get in contact with customer service. It's mostly on a chat, and once you are referred to an agent, it takes hours to get a response back.

Like today, I sent a message since 9 AM to resolve an issue with Amazon, which also involves Afterpay. A couple of days before this, I was inquiring about a refund on an item that was cancelled and never charged on May 29. I showed everything that proved this, and they insisted that they were going to keep monitoring until June 6. Everything happened on May 29.

The order was cancelled, never charged, and Amazon was not holding anything. In the process of all this, they said it would be best to call, and *** gave me a number via Afterpay through email. I called, got an answer, and spoke about my issue, and then nothing. Once I was finished speaking, there was nothing.

I started a complaint with BBB, and through Afterpay email, I received a notice that the dispute was closed on June 4. The card was never charged because I used my name instead of Afterpay single use, so they had no reason to hold back money I needed. To return back to the name ***, I made a purchase with Afterpay the next day the correct way. It was a $100 gift card.

The next morning on June 5, there was a pending charge of exactly $100 taken from me via PayPal from a ***. I contacted Amazon, and the person I spoke with claimed to be working her first day and, without much inquiry, stated that I would get a full refund, which would go back to Afterpay, where *** was customer service. In April, they took money from the wrong account.

So, I disputed it with my bank. Once Afterpay found out, they told me in order to keep my account I would have to cancel the dispute.

I have been an Afterpay customer for nearly 10 years and have maintained a strong payment history. I have not intentionally missed scheduled payments, and my account has generally remained in good standing.

Unfortunately, my recent experience has been frustrating and confusing.
My purchases began being declined even though my account was current. What has been most concerning is that I have received multiple, conflicting explanations from Afterpay.
At one point, I was advised in writing that I was approximately able to have 15 active orders. However, I was later declined while I had only 11 active orders, with the message Pay off active orders to continue. This effectively required me to pay down orders before their scheduled due dates, despite not being late on any payments.
I also received an adverse action notice stating that a transaction was declined because of Invalid payment details provided.

After reviewing my account, I found that the same Visa card referenced in that notice was already saved on my account and was being used by Afterpay for Autopay on existing installment plans. I have asked Afterpay to explain how the same payment method could be accepted for scheduled payments but considered invalid for a new purchase.
I later received another adverse action notice for a different transaction stating the reason was Number of open orders exceeds open order limit. That notice also referenced information obtained from Experian. I have asked Afterpay to explain how these different reasons relate to one another and what role, if any, Experian played in the decision.
Another issue has been customer support.

I have repeatedly been asked to verify my identity. I have submitted the requested information numerous times, yet I continue receiving the same identity verification request instead of answers to my questions.

Rather than addressing the substance of my complaint, the process appears to restart with another request for the same information.
I am not asking Afterpay to approve every purchase. I am simply asking for a clear, consistent explanation of:
* My actual active order limit.
* Why different decline reasons have been provided.
* Why I am being asked to pay orders before their due dates despite remaining current.
* Whether there are restrictions on my account that have not been explained.
I hope my experience encourages Afterpay to improve transparency and provide more meaningful support when long-standing customers have legitimate questions about their accounts.

I encountered Afterpay on Safelite's website. It seemed to be just what I needed! Pay in 4 monthly payments... sounded good! So I continued on Safelite's website, setting up an appointment for Saturday, June 3rd. On the 19th, Safelite informed me that the payment I sent to Afterpay hadn't been confirmed! I was forced to cancel that appointment because I couldn't afford to pay $378.15 all at once. Since then, I've been getting the runaround from representative after representative! To date, I have talked to about eight representatives over the phone and sent close to 10 emails.

Finally, a representative told me that I would have to wait until July 1st to get that refund and void the order. I told her to send me an email stating that fact. I will attach that email with this complaint. Now they are telling me that I will have to go through Safelite to cancel this order, and I asked why none of your representatives advised me of this. Of course, they had no answer!

So... I am about to contact Safelite Glass Replacement & Repair to see what they're talking about. They're the ones who have featured these crooks on their website, but the funny thing is they also feature PayPal, and PayPal also features pay in 4. However, from Safelite's website, that option can't be reached. (Strange.) After this, Afterpay will be history erased from my book! Never again... buyers beware!

I was scammed by QUICKSTOCKUP I purchased an All-In-One Home Health Companion (Oximeter). I purchased it through AFTERPAY.

Several days had passed and I had not gotten a Tracking Number from QUICKSTOCKUP so I contacted them and asked for the Tracking Number and the one that was given according to USPS Tracking Service the number did not exit and that the package will never come. Also the postage was counterfeit. AFTERPAY has ignored all the evidence I presented to them and are expecting me to pay for something I never received. My credit with AFTERPAY is impeccable.

I emailed the legal department of AFTERPAY and explained everything and asked for an investigation, but no one has bothered to acknowledge my email let alone my complaint. I spoke with someone with AFTERPAY Pissed Consumer only to find a deaf ear and accusations.

I have evidence that I sent to AFTERPAY and screenshots of every conversation either QUICKSTOCKUP and AFTERPAY.

I would appreciate legal help and I am willing to share all information I have. There is much more to tell.

My account with afterpay was going good no problems no issues I received a message saying were currently experiencing some technical issues will be resolved and update all customers. Now thats been 5weeks ago then suddenly I go to use my afterpay to sorry account has been frozen if u think theres been a mistake contact support. Ive been trying to contact support, help, who ever possible but getting absolutely no communication account still frozen but theyre still happily working on their behalf making sure payments r In etc etc Whig Ive no had no issues now theyve withdrawn my no Pay up front privileges but I cant even use my scvihbt account Its been a major stressfull long waiting inconvenience process plz explain wats going on cos this has never happened & this is so not afterpay customer standard

In short I was scammed by QUICKSTOCKUP who sent me two fake tracking numbers and said the package was delivered to a Parcel Locker at 1:04am at my local Post Office. I went to the Post Office and let the clerk and Post Master track the numbers and both said the tracking numbers were fake and that Carthage,TN does not have Parcel Lockers and no employees work at 1:04am.

I had also put the numbers in the USPS tracking website and sent the results to AFTERPAY, because I had filed a dispute. AFTERPAY agreed with QUICKSTOCKUP and closed the dispute. Told me I must pay the bill. I never received the package.

Since weeks have now passed AFTERPAY suspended my account and ask me to pay for an order I never received. AFTERPAY was given all proof of the scam but yet decided to suspend my account and ask for the balance. I even sent an email to the legal department after there fraud support team and customer service did not read any of the emails or screenshots proving fraud had been committed. Now in my defense I ask my bank to issue me a chargeback and to block AFTERPAY from withdrawing the balance from my account.

Mind you I did not do this until weeks had passed and the legal department did not answer me back. Nothing was investigated as I had asked otherwise my account would be open. Also I started researching things on my own and tried to find the website given on AFTERPAY for QUICKSTOCKUP and it is not a valid website. Also when the Consumer Financial Services ask for the website address on the there form the prompt said enter a valid website address.

The phone number also is invalid. I tried to call it on WhatsApp.

I would advise everyone to research these merchants before ordering from them.

QUICKSTOCKUP advertised an All-In-One Home Health Companion (Oximeter) on YOUTUBE. There mascara is fake also.