Afterpay
Afterpay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Afterpay has 2.1 star rating based on 8977 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Afterpay to a friend or colleague.
- Rating Distribution
Pros: Never had any problems until today, Afterpay allows you to make split payments, Im so mad i dont even want to fill this out.
Cons: No customer service, I need to get hold of someone to help me, Hard to contact someone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Afterpay has 2.1 star rating based on 8977 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Afterpay to a friend or colleague.
- Rating Distribution
Pros: Never had any problems until today, Afterpay allows you to make split payments, Im so mad i dont even want to fill this out.
Cons: No customer service, I need to get hold of someone to help me, Hard to contact someone.44% of users think that Afterpay should improve its Customer Service.
38% of users say that they might use Afterpay in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Please report things going on in your home bills even if you think it will be ok and you really don’t know.", "Afterpay is awesome", "Do not use afterpay when things go wrong they do nothing", "Clear instructions. The barcode system worked well", "Don’t do business with someone if you can’t at least talk to them.".
Most users ask Afterpay for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Afterpay Reviews
"My account says frozen"
My account was frozen, and I need to send proof of my identity, so I'm sending my picture identification card and also proof of my payment that's pending to be...
"Access my account"
Nothing nothing just the same process with no progress it was pointless and mental is your goal to stuff people around
Auckland, Auckland
My debit card is lost and I have payments due
My card has been canceled, and I am waiting for a new one to come in the mail, but I have payments that are due tonight.
Preferred solution: I want to change payment dates until I recieve my new debit card so I dont get late fees
Morehead City, North Carolina
Pay my bill !
I got a new phone and moved. There was trouble with my phone line, still I cant get emails.
I never received any statement from After Pay. My bank card was turned in yo my bank because of a scam. I pay my bills always but these circumstances were beyond my control. Im willing to pay all my bill today.
Please except my apologies because I dont do my business this way.
Im so sorry that things got so out of my hands. Sincerely Sharon Carter
User's recommendation: Please report things going on in your home bills even if you think it will be ok and you really don’t know.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Regarding payment
Today payment dew 112.25 but i have no money in my account my salary in coming Tuesday pl I request you one thing more 25 more payment dew today coming Wednesday salary will come i will fix it everything pl i have no ay 10 dollars extra money late fees pl manage I am by Coles gift card Apple Watch and airpods
Preferred solution: Pay later
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Why is my card after pay is declined?
I feel upset because I'm not using the Afterpay card. If I use it through the machine, it is declined and I cannot buy a train on the machine.
Can you open it straight away today?
Can you use it again? Thank you.
Preferred solution: Activate my card is declined every time I use it put back into my to my account if it’s on my shop every time I use it declines
User's recommendation: Charlie Georges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Steubenville, Ohio
Wont let me buy anything
I need to talk to someone on the phone to get to the bottom of the problem but im jumping through hoops just to do that it should be easier to get ahold of consumer service when you really need help I've been going in circles trying to get this fixed for months now and still no help
- Spilt payment
- Can not use card
Preferred solution: A reason to why I cant buy anything on this site why cant I use my bank card I can use it every where else
User's recommendation: No help
Smiths Grove, Kentucky
Charged for goods I did not receive
I placed an order through StubHub for three tickets to the Louder Than Life music festival. The tickets arrived on Monday after the festival ended.
I received an email after the time period to respond from Afterpay and reached out to them, and they said that my dispute cannot be reopened! They are trying to charge me approximately $1200 for tickets I received after the festival was over.
I have a confirmation email from FedEx with a picture of the envelope at my door on that following Monday. Not happy at all with StubHub or Afterpay.
- Convenient payment plan for larger purchases
- Will still side with the original vendor
- With mounds of evidence
Preferred solution: Full refund
User's recommendation: Beware!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Return
I have 2 items to return to SHEIN but there is no resolution for me to return them. The items are too big.
I can't wear them.I requested a packing lable multiple times and still haven't received it. I want my refund.
There isn't no store here to return them item.
- Monthly pymt
- Getting refunded
Preferred solution: Full refund
User's recommendation: My recommendation is NOT to order anything from SHEIN.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had got scam. Somebody use my name and I’m trying to get it corrected.
I want to talk to a live representative I cant understand what they be saying when Im not talking to a live representative
User's recommendation: I think people should be able to talk to live representative instead of a robot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received my order
AFTERPAY support is useless! I ordered through their app with AliExpress, have not received my order!
AliExpress has been great, they cant find my order anywhere with the bogus information from AFTERPAY! AFTERPAY also informed me that I still have to pay for this unknown order and if I file a claim with my bank against them they will freeze my account!
User's recommendation: So not use their search bar for an item!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westbury, New York
Me debitaron un valor y no compre nada 110
Quiero que me solucionen el problema, me acrediten el dinero y las llamadas no me entran porque estoy en un beisman.
- Tiene tiempo de pago es bueno
- Pagos indebidos
Preferred solution: Full refund
Resolved: Ripped off
Company fixed the issue and I have been provided with full refund. Contact all parties and stay on them.
I didn't trust the number, so I googled Afterpay and called that number. They also had the same information, so I thought this was legit.
The representative then told me to log into my afterpay account and put in my debit card info, which I did, then they had me purchase a card, then delete it, which I did.
They said that my money would be returned to my card within the hour and if I didn't receive it, I should call them back.
I called them and tried my debit, chime and cash app cards to get my refund, which they claim none of these worked.
I will be filing a complaint with the Attorney Generals office here in Michigan, as this appears to be a scam.
I need the $125 returned to my bank ASAP, as it has put my account in the red.
Your assistance with this matter is greatly appreciated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Un pago que se realizó pero se canceló y el dinero no fue devuelto
Sí, lo que pasa es que Astor Pay. Yo estaba haciendo una compra con Astor Pay dentro de la aplicación para comprar en Amazon.
Y la aplicación, pues el pedido era como de 500 dólares. Pues yo quería comprar con la aplicación porque, obviamente, hay formas de pago. Pero hicimos el pago con la aplicación. Hicimos el primer pago, 150 dólares, la primera cuota.
Y este ha sido el primer pago. Pero se realizó la compra, pero nunca enviaron los productos y en Amazon nunca aparecían enviados. Y después los cancelamos y se volvió, o sea, no salió nada. Se decía cobrado y no salía soluciones para comunicarme con nadie.
Quisiera ver si tenían soluciones para el dinero.
El dinero nunca está en mi cuenta. De nada.
- Todas las ventajas es muy buena app
- Numero para llamar
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have bin charge twice for the same item
I ordered 2 items from Amazon using my Afterpay app. The cost of the items is 36.87.
Now I'm paying 61.95.
I'm being overcharged. Please fix this and get back to me because this is not the 1st time this happened.
Preferred solution: Full refund
Mesa, Arizona
I need to discuss a payment that was taken out of my bank account by Afterpay.
Customers should be able to talk to a person by phone. The help button, all it does is you need to start a conversation, then wait. If they respond, it could be hours or days before you get an answer.
- Payment arrangement they have is reasonable
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need someone to help me. I have issues on my orders
I have two missing orders, and I need help with that. I have been calling, but you did not answer. I tried.
- I need refund
- I am requesting my full amount
Preferred solution: Full refund
Nashville, Tennessee
My account is frozen
Here is my bank statement showing Afterpay payment. They request my bank statement showing where Afterpay took payment out.
So they would know it was me for security reason.
I always make my payments on time & have bought a lot of merchandise using Afterpay. I know they are doing this for security reason.
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This happened ot me as well. They used my name and DOB to set up the account, however the SSN and address are NOT mine. Yet afterpay has turned a 41$ charge over to collections and it wasnt even me who set up the account.