New Reviewer

Horrible service

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They changed my address with the merchant and put and old address from 5 years ago. I had opened the account with the merchant that day and dot even have the old address in my phone r on any of my accounts. It hadnt occurred to me that Afterpay had not asked me my...
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2 comments
#2189050

I have no way of contacting AFTERPAY for a copy of my transactions which i need urgently for my bank I think they have abandoned their customers in Australia, I tried the message for help app but after 10 hours no one responded ,NON EXISTENCE CUSTOMER SERVICE

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Featured
ID
#3366586 Review #3366586 is a subjective opinion of poster.
Cons
  • Just trying to make a purchase using afterpay
  • No warning of credit decrease
  • And horrible at refunds
Loss
$199
Preferred solution
Full refund
Most helpful review
New Reviewer

No refund made by afterpay and pathetic customer service.

No refund made by afterpay and pathetic customer service.
No refund made by afterpay and pathetic customer service.
No refund made by afterpay and pathetic customer service.
No refund made by afterpay and pathetic customer service.
No refund made by afterpay and pathetic customer service.
No refund made by afterpay and pathetic customer service.
Update by user Apr 22, 2022

No one from afterpay has contacted me. No one from afterpay has actually tried to help me and resolve my problem.

Original review posted by user Apr 22, 2022
I returned an item on 31st March from Jb hi fi in Australia. They refunded me the amount in afterpay as I purchased it using afterpay. Then I received an...
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ID
#3507752 Review #3507752 is a subjective opinion of poster.
Pros
  • Nice to pay in four payments
Cons
  • Complete lack of customer service
Loss
$1500
Preferred solution
Full refund

Needed to speak with a representative

I was calling to see what was wrong with my account? I couldnt buy anything from American Eagle! And waiting 24 hours after an email is ridiculous! Ive always paid out all my accounts! But not being able to speak with someone instead of automated services!!

User's recommendation: Hire for customer service representative.

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ID
#4046451 Review #4046451 is a subjective opinion of poster.
Preferred solution
Able to speak with a live representative instead of an automated system
New Reviewer

My account is frozen. Why???

My account is frozen and no one has responded to my issue. Please help ASAP!! Thank you! I called the last merchant I tried to make a purchase with and they have been paid! Its up to afterpay to rectify this issue.
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ID
#4046024 Review #4046024 is a subjective opinion of poster.
Pros
  • Easy installment
Cons
  • No live person to talk with
Preferred solution
Account unfrozen

I’ve been trying to reach you guys and no response

Im trying to activate my Afterpay card to my Apple wallet, but I need the three digit code for the card. You guys use and no response.
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ID
#4045993 Review #4045993 is a subjective opinion of poster.
Location
Phoenix, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My virtual Google pay afterpay card isn't working on wish

It says my insufficient funds burning have 45 dollars and there is only a 28.00 first payment.ive tried everything and still.says not enough on card but it's should afterpay card good.idk what to.do.
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ID
#4045831 Review #4045831 is a subjective opinion of poster.
Location
Alpharetta, Georgia

Yes need to talk to someone

Afterpay - Yes need to talk to someone
I still have a issue I need to talk to someone I did receive but being charged for it I would like a fund
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ID
#4045784 Review #4045784 is a subjective opinion of poster.
Location
Jackson, Mississippi

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Verified Reviewer
New Reviewer

Won't accept my debit card

My debit card is also on my wife account and it wont let me add it to my account. Can you please Assist me
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ID
#4045773 Review #4045773 is a subjective opinion of poster.
Location
Springfield, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Didn't receive Gift card

They took the payment but no e-gift card yet its been 30 minutes and I need it to get the room!!!so please look I to this as soon as possible!!!thank you very much for your concern looking forward to a positive responses to my problem again thanks I done nothing else to say I would just be repeating myself over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over again this is ridiculous

User's recommendation: No comment been good up til now.

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ID
#4045748 Review #4045748 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Change bank account

My checking account was hacked. I need to change my account number so that my payments to Afterpay will go through. I had to close my old account and open a new one

User's recommendation: Afterpay is a great service to their customers.

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ID
#4045697 Review #4045697 is a subjective opinion of poster.
Loss
$1600
Preferred solution
Nothing except give Afterpay my new info

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Payment need to be adjusted

order #100401****66 the store didnt have one of my pair of jeans that i order my monthly payment need to be adjusted
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ID
#4045621 Review #4045621 is a subjective opinion of poster.
Location
Lake Mary, Florida

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Verified Reviewer
New Reviewer

I cannot login I need to change my information

I cannot login I need to change my information cannot get in something is wrong every time I try to put my information in there they keep pushing me out I need to talk to someone manager This is so in Sydney

User's recommendation: This is so in Sydney.

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ID
#4045477 Review #4045477 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Order something with afterpay and have not received it. Ordered Aug 10,2022

I ordered a personalized dog harness from Pups n beds. Order #1173. on August 10th 2022. Have paid in full before all the money was due. Have not heard or received the merchandise. I have emailed them 4 or 5 time no reply. I would like my money back which is $44.99. I have purchased another harness from a store in Edmonton. Dont need or want the harness for Pups n beds. Very bad service. Will never shop there again. I may also not use afteroay if this issue is not resolved Thank you Kelli

User's recommendation: Don’t buy a thing from them pups n beds.

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ID
#4045464 Review #4045464 is a subjective opinion of poster.
Cons
  • Never know if your going to get what you order
Loss
$45
Preferred solution
Full refund
New Reviewer

Can't give my payment

Afterpay - Can't give my payment
Afterpay - Can't give my payment
I made a purchase and I thought it was going to be withdrall automatically from my bank account and they send me a text to give the payment I cant log in to my account
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ID
#4045425 Review #4045425 is a subjective opinion of poster.
Preferred solution
Make sure I am not late I can’t give the Pymt on the Afterpay app

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Verified Reviewer
New Reviewer

Latashamcelrath@***.com

I am trying to use afterpay and its telling me I have an overdue balance but on my account I have a spending limit of 600 and 0 is due so Im not understanding what the issue is
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ID
#4045378 Review #4045378 is a subjective opinion of poster.
Preferred solution
Trying to use the account and it’s not letting me

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account I cannot get into I need help changing my information need to speak to someone manager

My account would not open up every time I try to put my email in there is keep saying that I have an email already then when I try to put the password in here it keeps saying same thing that I do not have a password or a account keeps saying its the wrong one I cannot login cant not change my information
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ID
#4045375 Review #4045375 is a subjective opinion of poster.
Pros
  • 300
Loss
$75
Preferred solution
Deliver product or service ordered

Payments issue

Disappointed that you can't talk to an operator I'm human not a machine so please make it easier to be able to contact a person not messages or a way around the internet to talk to the screen that's all I have a grievance about Thank you for taking the time to contact me
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ID
#4045370 Review #4045370 is a subjective opinion of poster.
Location
Melbourne, Victoria

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