Skip to content
  • Login
Afterpay

Afterpay

www.afterpay.com
What is your customer experience with Afterpay?

Afterpay Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Afterpay has 2.2 star rating based on 8539 customer reviews. Consumers are mostly dissatisfied.

  • 17% of users would likely recommend Afterpay to a friend or colleague.

  • Rating Distribution
  • Pros: Never had any problems until today, Afterpay allows you to make split payments, Im so mad i dont even want to fill this out.
    Cons: No customer service, I need to get hold of someone to help me, Hard to contact someone.

View full overview ›

Media from reviews

Afterpay - Haven’t received my refund.
Afterpay - I haven’t received my money for the ice machine I sent back because it didn’t...Yes afterpay subscribe me without me knowing because I have never went through afterpay...Afterpay - Took funds out of my account and didn’t finalize order to be shippedAfterpay - Money being taking out my acctAfterpay - I have paid owing $140 and I haven't received a refund of 65$Afterpay - Cancel payment
View all media ›

Top Afterpay Reviews

Positive Review

"Everything was resolved"

stars-rating stars-rating stars-rating stars-rating stars-rating

Everything was resolved. Everything was resolved. Everything was resolved. Everything was resolved. Everything was resolved User's recommendation: Great company

Critical Review

"They won't let me identify myself without downloading the new App?"

stars-rating stars-rating stars-rating stars-rating stars-rating

I will not send identifying material over the internet (license, passport and so on) I have been using Afterpay for years without any issue until now. They...

Show reviews that mention
account payment card order number phone money customer phone number refund
Filter review
Sort by
Featured
Dawn G Jfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account is frozen. Plz fix that

Afterpay - My account is frozen. Plz fix that
Explore video interviews
Advertisements
Updated by user Jan 18, 2024

As I stated we have not been able to use the after pay because they gave us a $800 credit limit and the froze the account so you cannot use something if they won't un freeze it

Original review Dec 19, 2023

You still did not fix the problem you have a credit of $800 on there and yet the account is Frozen for some reason so I cannot use the afterpay account so either I have money on an account that I can use or I don't so can you fix the problem ???

View full review
Pros:
  • Very good thing to have
Cons:
  • You email & email with no resolution

Preferred solution: A resolution to a problem that is on afterpay's part you give someone $800 of credit and then the account is Frozen what is the problem you still haven't fixed it.

User's recommendation: You can not call the customer service a email is all you get with no results !!!!!

2 comments
Guest

I can get it fixed up for you,if you won’t mind can you text me or chat me up so I can help you just send a text to my mail thank you .

Makinna Dsp

*** piece of *** company stole everything from my Apple Pay DO NOT GIVE THEM YOUR INFORMATION

View more comments (1)
Denise H Iib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Duplicate charges on my Afterpay account

Duplicate charges on one order for the same date at Wayfair in the amount of $40.81 on June 11, 2025.

View full review
Loss:
$41
Pros:
  • All good pros until this incident
Cons:
  • Pay attention to duplicate charges

Preferred solution: Full refund

Resolved
Lisa D Xzx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Unable to speak to an actual person

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Apr 28, 2025

Company fixed the issue and I have been provided with apology. They have returned my spending limit as promised. I only hope that I won’t have this problem with them again.

Original review Apr 12, 2025

I've had my account with them for 5 years! I've paid my bill, and if I had financial issues, I always tried to make arrangements!

You can't ever speak to a representative; you have to do everything through chat, like Cash App!

I've always paid my bill! They promised to restore my spending limit and then later said they wouldn't do so!

View full review
Pros:
  • Able to make purchases and pay in payments
Cons:
  • Unable to call and speak to a human

Preferred solution: Do as they promised restore my spending limit

User's recommendation: Beware they are not credible

1 comment
Guest

You can Text me I will help you fix it up send a mail to this Gmail miamilford011@***.com

Sentrell R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Card issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - Card issues
Afterpay - Card issues - Image 2

I'm having trouble adding my card adding my account and routing number it won't let me do anything I tried using every card that others use and still nothing is working and I can't get in contact with nobody to help me fix the problem it just keep telling me to do the same thing over and over again and it's still not working

View full review
Loss:
$3000

Preferred solution: Full refund

Colleen R Ygh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - Refund
Afterpay - Refund - Image 2
Afterpay - Refund - Image 3
Afterpay - Refund - Image 4

I never received my refund after I sent multiple screenshots of the transactions where the money was debited to my card. I even sent them the message that the sender sent, stating that he canceled the order.

I paid in full for the merchandise that was never sent.

I want my refund. Amazon went right into my account and could see that the merchandise was not sent and that I was charged, and they also filed a dispute.

View full review
Loss:
$132
Pros:
  • Merchandise arrives quickly
  • It is easy to get the things you want and pay over time
Cons:
  • Do not refund for items that were never sent

Preferred solution: Full refund

User's recommendation: Watch closely who you order from.

Shawn M Fkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

I have contacted customer service. I’ve left messages. I’ve talked to chats. It’s been 24 hours or more. Nobody’s got back to me all. I was even emailed a $30 reward for paying everything on time

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - I have contacted customer service. I’ve left messages. I’ve talked to chats....
Afterpay - I have contacted customer service. I’ve left messages. I’ve talked... - Image 2
Afterpay - I have contacted customer service. I’ve left messages. I’ve talked... - Image 3
Updated by user May 16, 2025

Nonexistent. There is no customer service with Afterpay..

Original review May 14, 2025

Because I have plenty of money in my account and I have plenty of credit with Afterpay and everything is getting denied when it was approved for a couple orders and I even paid off three of them last night in full. And now I cant even get anythinh

View full review

User's recommendation: I don’t know I didn’t do anything wrong. I only owe 200 bucks. It says I have 500 and some dollars available. I paid off four of my accounts last night in full and I’m still not able to use anything including the $30 gift that they emailed me is not working either. I’m confused. And now I can’t get a hold of anybody even through chat or customer service and now I just called and they won’t answer the phone. I’m kind of at a loss for words right now.

Barry A Ccv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Enterprise, Alabama

Available $50 to spend! But with out card information. To add it to Google pay, to spend it! You can't do nothing with the available money!to spend !

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - Available $50 to spend! But with out card information. To add it to Google...

Have available $50 to spend can't spend it without card information! I feel like this is a scam!! Company can do this to make it better stop lying!!!

View full review

User's recommendation: I recommend to Future customers don't even bother!!!

Betty G Ufc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perth, Western Australia

I need help why is my amount high then low

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - I need help why is my amount high then low

I had $1450 to spend now I only have 200 what's happening I need help or a phone call about my spends

View full review
Lisa D Xzx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unnecessary Freeze on my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 3 confidential files for company representatives

I was going to use my account but was unable to due to Afterpay putting a freeze on my account. I never disputed anything.

I was under the impression that we were back on track. Obviously, I was wrong, and once again you can't get anyone on the phone; same story!

They used to have better business practices! I have multiple emails trying to straighten out the situation!!!

View full review

Preferred solution: Fix my account so I can use it! Also, apologize for the inconvenience

User's recommendation: Beware

Syntha B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund not given in timely matter

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - Refund not given in timely matter
Afterpay - Refund not given in timely matter - Image 2
Afterpay - Refund not given in timely matter - Image 3

I have refunds that have not been issued back through after pay from SHEIN. Its showing in SHEIN that refunds have been issued but not back to after pay.

View full review

Preferred solution: Full refund

Shirley D Usg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have charges on my bank, but I did not download your app

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - I have charges on my bank, but I did not download your app

Not going to put my bank account and number and everything on here because I dont even have you guys on my phone. Yes I had cash app, but I did not make these purchases and I want to know what the purchases are for. Im not gonna give personal information out due to the fact that I think this is potential fraud and I dont even know if you guys are fraudulent.

View full review

Preferred solution: Full refund

Judy Jacqueline D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cant get my order online

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - I cant get my order online

I cant make order online they tell me my digital card its frozen im trying to by something dint let me

View full review

Preferred solution: I just want to unlock my Afterpay account

Tyshonza J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong date coming up for payment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - Wrong date coming up for payment

Order something from Michael Kors on May 11th and it's saying my next payment is due on the 19th of May. That's incorrect; if payments are due every 2 weeks, I need this corrected ASAP.

View full review

Preferred solution: My spending limit raised

Allye Yde
map-marker Danbury, Connecticut

A refund for a non delivery items

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - A refund for a non delivery items

Make sure the Customer address is complete on items thats is purchased . Itis very inconvenient to the whenever you purchase and please please help me get my refund

View full review

User's recommendation: If you did not receive your items just mm

Shaylee S Pik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - Scam scam

Your bot said for a technician it would be $1 fully refundable, but when I tried the dollar, it tried charging me $47.00. The bank flagged it as fraud. Smh.

View full review
Loss:
$80
Pros:
  • Great to help get stuff u cant afford all at once
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don't do it

Ricardo N Epc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel payment

Afterpay - Cancel payment

Me mandaron artículos incorrectos, necesito que me manden los artículos que son o que me devuelvan el monto que pagué. Recibí una ropa de mujer que nunca pagué y necesito la que pedí o que me devuelvan el dinero.

View full review
Loss:
$188
Pros:
  • Bueno y rapido
Cons:
  • No servicio al cliente

Preferred solution: Full refund

User's recommendation: No comprar en shein

Sarah C Dyh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Grievances

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Afterpay - Grievances
Afterpay - Grievances - Image 2
Afterpay - Grievances - Image 3

I am being charged when a merchant said I only have one order. I'm wondering why I'm being charged? The 16th I was not even approved for anything by the merchant until the 17th?

View full review
Loss:
$103
Pros:
  • You have payment options on top merchandise
Cons:
  • You can not charge unless merchants has approved a receipt

Preferred solution: Full refund

User's recommendation: No they changed me for orders with no receipt.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article