Contact Afterpay Customer Service
Afterpay Phone Numbers and Emails
Toll-Free Number:
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(855) 289-6014This number is currently not in service and simply goes to a voicemail
Business Customer Service:
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(855) 289-5766Merchant Support team
Afterpay Emails:
How to Contact Afterpay Customer Service?
Most Popular Number:
| Total calls: 70 275 | Issues resolved: 949 | Last call: Jun 15, 2025 |
Afterpay Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Afterpay Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Afterpay is 8552896014. 100% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 21% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Afterpay may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Afterpay Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Afterpay is 8552896014. 100% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 21% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Afterpay may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Afterpay mainly because of account, request for information, payments and charges.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Afterpay is info@afterpay.com.au. 62% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Afterpay Website:
Afterpay Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Afterpay US, Inc.
760 Market St., 2nd Fl.
San Francisco, CA 94102
United States
Clearpay Finance Limited
22 Long Acre
London WC2E 9LY
United Kingdom
Mailing Address:
GPO Box 2269
Melbourne, VIC 3001
Australia
Afterpay Customer Service Reviews
No assistance to resolve issue after multiple attempts * no other options to reach live or automated agent
How Good is Afterpay's Customer Service?
You should be able to speak to someone concerning your issues they blocked my account or froze it for no reason and I can’t speak to know one they promised to call me I haven’t received a call back it’s been a week and I don’t owe them any money or late on any payments i been a customer for 3 years
I really like to talk to someone about getting my refund on the ice machine I sent back. The place I got it from said they have sent my refund back to Afterpay.
My account is in error
Payments not set up biweekly , I had to pay weekly
When I refuse to make 3rd phone due to error spending balance reduce. No calls back or response to email complaint for correction. I made my payments to avoid any other issues but account still incorrect.
The phone number directed you to log onto your account which is my problem. I can’t log on because my phone number changed also said we no longer take phone calls. This is only for digital response. This is the site to do it when you do go to that site it tells you to log onto your app. I can’t get on my app so I’m very unhappy and I don’t recommend this to anyone because if there’s even a slight problem you can’t talk to a human being, even after listening to the recording and following the directions.
Will never use again!!!!
Can't link Google Pay. No live representative to talk to on the phone to get you through step by step some animated operator giving you the same thing that's on the website.
Summary of Afterpay Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Afterpay?
Payments and Charges Question:
- “Fraud”
- “I need a payment date changed”
- “Transactions”
Account Question:
- “Someone have a account in my name”
- “I applied for my Afterpay and I got approved When I went to put the bank account information. The page disappeared from my phone.”
- “Frozen account”
Request for Information Question:
- “I need to talk to some one”
- “Update my account details”
- “None of my information is working for some reason”
Refund Question:
- “Refund issue”
- “Refund”
- “Refund and charges”
Product/ Service Question:
- “Cannot find tickets purchased”
- “Purchase stopped after deduction from my account”
- “Problem with Stan store”
Cards Question:
- “Paying for a gift card that I did not recieve”
- “I can't do my digital card.”
- “Need to remove my bank card from wrong accoint”
Return/ Replace Question:
- “Return”
- “I need to change my email address”
- “Have to change my phone number and email address”
Shipping and Delivery Question:
- “Where is my refund?”
- “I have not got any after pay”
- “Item not received”
Activation/ Cancellation Question:
- “Cancel payment”
- “Canceled order”
- “Cancel order”
Staff Question:
- “Customer service”
- “Service problems”
- “Terrible customer service”
Website/ Application Question:
- “Is Walmart still affiliated with your site”
- “Installment error”
- “It won't let me attach my cash app card to my Google pay”
Employment Question:
- “I lost wages I wasn’t able to pay my installment payments will I be able to get credit again”
- “Interesting in becoming a new customer.”
- “My spending limit is eleven hundred And I just pay off a item , so why is it not Upgrade it”
Other Question:
- “Orders kept declining”
- “I can't use online shopping”
- “Issue with ourchase”
Compare Afterpay Customer Service To
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