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Afterpay Customer Service Contacts

How to Reach a Person at Afterpay

Verified Contact Information

Toll-Free Number:

  • 1-833-844-8095
    USA
Call customer service
Send Message

Customer Service:

  • 1-855-577-8165
    App Support
  • 1-833-918-6111
    Canada

Business Technical Support:

  • 1-484-772-2736
    Merchant Support (USA)
  • +61 130 062 1603
    Merchant Support (Australia)

Afterpay Emails:

Business Customer Service
Merchant Support team
Business Technical Support
Merchant Support (Australia), Merchant Support (USA)
General Info
Australia
Legal
Privacy Inquiries, Privacy Inquiries, Privacy Inquiries
Media
Report Fraud
Report Phishing
security@afterpay.com
Report Security Vulnerability
info@afterpay.com
United States
eudpo@clearpay.com
Privacy Inquiries
legal@afterpay.com

Afterpay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Afterpay Phone Number
1 (833) 844-8095
Average Hold Time
00:01:16
Average Calls duration
4 minutes
Most Popular Afterpay Email Address
info@afterpay.com.au
Afterpay Live Agent Availability
2% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Afterpay Customer Service?

Most Popular Number:

(833) 844-8095
USA
Total calls: 691 Issues resolved: 37 Last call: Apr 11, 2026

If you’ve faced any issues with your account, app, refund or payment feel free to contact the toll-free Afterpay customer service number at +1 (855) 289-6014. By calling it, you will get live expert assistance.
Moreover, you can also reach the team through the Help Center page on the company’s website, by clicking on ‘Get In Touch’ option and selecting the category you’re interested in, then you will have to submit the form providing further details about your problem and your personal information so that Afterpay customer service can be in touch with you.

If you’re having difficulties with some of the Afterpay features or you need clarification on general information, you may send an email to info@afterpay.com.
For any media and press inquiries you can reach Afterpay at media@afterpay.com, investor relations contact is investor.relations@afterpay.com.
If you have any claims and disputes arising out of or relating to Afterpay Installment Agreement or regarding any other legal inquiries you should contact Afterpay at uslegal@afterpay.com.
Any request from you to the Afterpay email should include your name, pertinent account information, a brief description of the dispute, and your contact information.

Afterpay has active official social media pages on Facebook, Instagram and Twitter, so you can reach its team through social networks.
Afterpay’s Instagram is @afterpayusa, you can send direct messages or ask the team in the comment section under any post.
Afterpay's Twitter pages are @AfterpayUSA and @afterpay_au, consumers might get help from the customer service team by tagging company in their tweets or sending messages, and the Afterpay support responds and tries to investigate each case.

To communicate with Afterpay via live chat, you can follow these steps.

  • Open the Afterpay app on your mobile device.
  • Tap the Menu icon at the bottom of the screen and select the Help option.
  • Type your question or describe your matter to start the conversation with a live Afterpay support agent.

Though the company doesn’t offer a chat feature on the Afterpay website, you can fill out the request form on the Contact Us page to get in touch with the customer care representatives online.

The Afterpay customer service center assists clients seven days a week. Support is offered via phone and chat during regular business hours across all time zones. Clients are advised to know time differences and plan accordingly when seeking assistance. Self-service help resources are available on the Afterpay website for common inquiries outside of regular support hours. They aim to provide helpful, timely customer care whenever it is needed. Please see the website or contact the support team for more details on operation hours and options for answering your questions.

To contact the Afterpay help center via the website, visit the official Afterpay website. Once there, scroll down to the footer, where you'll typically find a link labeled "Contact Us" or "Help." Clicking this link will redirect you to the help center. The help center is designed to assist with various queries, from payment issues to account management. You'll find a comprehensive FAQ section with answers to common questions. If you need personalized assistance, look for options to submit a support request or to use the live chat feature for immediate help.

PissedConsumer Club

Contact Information

Afterpay Website:

Afterpay Help Center:

Corporate Office Address:

Afterpay Australia Pty Ltd
406 Collins St.
Melbourne, Victoria 3000
Australia

Other Info (opening hours):

Other Locations:

Afterpay US, Inc.

760 Market St., 2nd Fl.

San Francisco, CA 94102

United States


Clearpay Finance Limited

22 Long Acre

London WC2E 9LY

United Kingdom


Mailing Address:

GPO Box 2269

Melbourne, VIC 3001

Australia

More contact details

Summary of Afterpay Customer Service Calls

220K TOTAL
CALLS
00:54 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Afterpay?

Payments and Charges Question:

  • “To start payment”
  • “Check payment”
  • “Can not set debit card”

Account Question:

  • “Account not recognized”
  • “Unlock account”
  • “I’m unable to verify through my Afterpay app I need to verify refund from Nordstrom for $73.im94”

Request for Information Question:

  • “Update information”
  • “I need to talk to someone about how to download after pay”
  • “About my account”

Refund Question:

  • “Refund”
  • “A refund was issued for the tickets so i shouldn't be still charged”
  • “Refund from incomplete order”

Product/ Service Question:

  • “I am having trouble with my new phone connection and I have a issue now with some of todays payments”
  • “Not working online”
  • “Afterpay not working”

Cards Question:

  • “Need to use card in store”
  • “My card”
  • “My card can't be used anymore why”

Return/ Replace Question:

  • “I changed my debit card it won’t let me take the old card out”
  • “I need to change my second upcoming payment”
  • “Change credit card number”

Shipping and Delivery Question:

  • “Have never received any of the services you provided would like to cancel the program and made no payments”
  • “Package not delivered to my address”
  • “Paying for something I have not received”

Activation/ Cancellation Question:

  • “Need to cancel charges”
  • “Hice una cancelación de un pedido”
  • “Cancellation issue”

Staff Question:

  • “Costume service”
  • “My service got canceled. I don’t know.”
  • “Need customer service”

Website/ Application Question:

  • “The second installment not being two weeks from the first.”
  • “I have after pay through Cash App and I keep getting charged for a scam. Cash App refund the money and the next two week the company who I believe is a scam. Withdrawn other paymen. Cancel the card and got a new card, but the money is coming afterpay”
  • “App is saying afterpay is an untrusted app”

Employment Question:

  • “Pay off an old one”
  • “I'm trying to get this after pay off my code that I don't know what that 94 whatever it is something and I never had a 94 I need to redo my application again for my I have to pay could you help me with this please”
  • “To pay off current balance”

Other Question:

  • “Personal issues”
  • “Hacer una pregunta”
  • “Denied use of After pay at checkout”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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