Afterpay Phone Numbers and Emails

Toll-Free Number:

  • (855) 289-6014
    United States
Send Message

Afterpay Emails:

General Info
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United States
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How to Contact Afterpay Customer Service?

Most Popular Number:

(855) 289-6014 United States
Total calls: 133 171 Issues resolved: 2 591 Last call: Sep 25, 2023

How to contact Afterpay support by phone?

If you’ve faced any issues with your account, app, refund or payment feel free to contact the toll-free Afterpay customer service number at +1 (855) 289-6014. By calling it, you will get live expert assistance.
Moreover, you can also reach the team through the Help Center page on the company’s website, by clicking on ‘Get In Touch’ option and selecting the category you’re interested in, then you will have to submit the form providing further details about your problem and your personal information so that Afterpay customer service can be in touch with you.

How to email Afterpay?

If you’re having difficulties with some of the Afterpay features or you need clarification on general information, you may send an email to
For any media and press inquiries you can reach Afterpay at, investor relations contact is
If you have any claims and disputes arising out of or relating to Afterpay Installment Agreement or regarding any other legal inquiries you should contact Afterpay at
Any request from you to the Afterpay email should include your name, pertinent account information, a brief description of the dispute, and your contact information.

How to contact Afterpay on Social Media?

Afterpay has active official social media pages on Facebook, Instagram and Twitter, so you can reach its team through social networks.
Afterpay’s Instagram is @afterpayusa, you can send direct messages or ask the team in the comment section under any post.
Afterpay's Twitter pages are @AfterpayUSA and @afterpay_au, consumers might get help from the customer service team by tagging company in their tweets or sending messages, and the Afterpay support responds and tries to investigate each case.

Contact Information

Afterpay Website:

Afterpay Help Center:

Corporate Office Address:

Afterpay Australia Pty Ltd
406 Collins St.
Melbourne, Victoria 3000

Other Info (opening hours):

Other Locations:

Afterpay US, Inc.

760 Market St., 2nd Fl.

San Francisco, CA 94102

United States

Clearpay Finance Limited

22 Long Acre

London WC2E 9LY

United Kingdom

Mailing Address:

GPO Box 2269

Melbourne, VIC 3001


Afterpay Customer Service Reviews

1.5 / 5
Terra F Plj

I keep asking for some help with this Subscription and NO ONE RESPOND!!! ITS JUST AUTOMATED RESPONSE AND IM MAD AS *** I AM GOING TO REPORT THIS TO MY BANK AS...

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About my account am feed up ju

I have try to get hold of you I ask you to ring me so you can short out my sfrte pay. It not fair going into a shop to buy something and am I can't I done...

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How Good is Afterpay's Customer Service?

Deen E Ofq
Deen E Ofq
Feels Disappointed | Sep 25, 2023

You stole money from me for something I didn’t order bad Afterpay it’s just very wrong

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Ameyah Gwu
Ameyah Gwu
Feels Disappointed | Sep 25, 2023

I need to talk to a person not e mail

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Renny Mdf
Renny Mdf
Feels Disappointed | Sep 25, 2023

I've been trying to get in touch to change payment method info. But I have no way to get in touch in order to have done what I need.

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Deanna P Uxn
Deanna P Uxn
Feels Disappointed | Sep 25, 2023

TERRIBLE ‼I have experienced an issue with every transaction. This will be my last transaction with you‼I’ve spoken to other Amazon to discontinue your services with them

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Tracy B Wes
Tracy B Wes
Feels Disappointed | Sep 24, 2023

Phone line’s disconnected please use online. Does not work for me. Still nothing answered

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Carol H Oni
Carol H Oni
Feels Satisfied | Sep 24, 2023

Have to pay is always been so helpful courteous and reasonable I've never been late on a payment I don't want to be but I had to change my number because of the banks advisement they were very kind thank you

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Summary of Afterpay Customer Service Calls

00:43 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Afterpay?

Payments and Charges Question:

  • “Double payment for 1 order”
  • “Bill”
  • “I have made to many payments today by mistake, and need then returned to my account today pls.”

Account Question:

  • “Frozen account when i owe nothing”
  • “Can't login in to my account”
  • “Having trouble with account”

Request for Information Question:

  • “Find out about account”
  • “Help with acct”
  • “I need to talk to live person”

Refund Question:

  • “Because I need 2 talk to someone because I made a purchase today and then I got an email saying I had to refunded to my account”
  • “Refund issue”
  • “Refund”

Cards Question:

  • “Card problem”
  • “Card issue”
  • “My Visa card has been hacked so the bank has stop my card so I need to wait till I get my new Visa card for payments to come out”

Return/ Replace Question:

  • “My name is Peggy Keeve I return about 11 pairs of shoes men and women they were to big i return the shoes and im still being charged for the ones i sent back”
  • “Return”
  • “Issue me a return”

Shipping and Delivery Question:

  • “Did not receive my package”
  • “I haven't received my order”
  • “Did not receive my 100 dollars”

Activation/ Cancellation Question:

  • “My reservation has been canceled”
  • “Cancelling an order”
  • “Trying to cancel my account for afterpay”

Product/ Service Question:

  • “Buying”
  • “No me ha llegado el producto”
  • “Because I didn't buy anything from Afterpay”

Staff Question:

  • “Customer service”
  • “Want to talk to live person customer service”
  • “Need to speak to custome t service”

Website/ Application Question:

  • “Application issues”
  • “Everytime I open my app, it says the site is not safe”
  • “App not working”

Employment Question:

  • “Want to pay off balance without interest”
  • “Want to pay off my bill”
  • “Pay off balance”

Other Question:

  • “Spending limit”
  • “Need to change number”
  • “Because i need to speak to some one”

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