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Contact Afterpay Customer Service

How to Reach a Person at Afterpay

Verified Contact Information

Toll-Free Number:

  • 1-833-844-8095
    USA
Call Now
Send Message

Customer Service:

  • 1-855-577-8165
    App Support
  • 1-833-918-6111
    Canada

Business Technical Support:

  • 1-484-772-2736
    Merchant Support (USA)
  • +61 130 062 1603
    Merchant Support (Australia)

General Info:

info@afterpay.com.au
Australia

Business Customer Service:

merchantadminus@afterpay.com
Merchant Support team

Business Technical Support:

anz-afterpay-merchant-admin@squareup.com
Merchant Support (Australia)
na-afterpay-merchant-admin@squareup.com
Merchant Support (USA)

Legal:

dpo@clearpay.co.uk
Privacy Inquiries
privacy@afterpay.com
Privacy Inquiries
privacy@clearpay.co.uk
Privacy Inquiries
uslegal@afterpay.com

Media:

media@clearpay.co.uk

Report Fraud:

reportphishing@afterpay.com
Report Phishing
security@afterpay.com
Report Security Vulnerability
info@afterpay.com
United States
eudpo@clearpay.com
Privacy Inquiries
legal@afterpay.com

Afterpay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Afterpay Phone Number
1 (833) 844-8095
Average Hold Time
00:02:12
Average Calls duration
4 minutes
Most Popular Afterpay Email Address
info@afterpay.com.au
Afterpay Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Afterpay Customer Service?

Contacts

If you’ve faced any issues with your account, app, refund or payment feel free to contact the toll-free Afterpay customer service number at +1 (855) 289-6014. By calling it, you will get live expert assistance.
Moreover, you can also reach the team through the Help Center page on the company’s website, by clicking on ‘Get In Touch’ option and selecting the category you’re interested in, then you will have to submit the form providing further details about your problem and your personal information so that Afterpay customer service can be in touch with you.

If you’re having difficulties with some of the Afterpay features or you need clarification on general information, you may send an email to info@afterpay.com.
For any media and press inquiries you can reach Afterpay at media@afterpay.com, investor relations contact is investor.relations@afterpay.com.
If you have any claims and disputes arising out of or relating to Afterpay Installment Agreement or regarding any other legal inquiries you should contact Afterpay at uslegal@afterpay.com.
Any request from you to the Afterpay email should include your name, pertinent account information, a brief description of the dispute, and your contact information.

Afterpay has active official social media pages on Facebook, Instagram and Twitter, so you can reach its team through social networks.
Afterpay’s Instagram is @afterpayusa, you can send direct messages or ask the team in the comment section under any post.
Afterpay's Twitter pages are @AfterpayUSA and @afterpay_au, consumers might get help from the customer service team by tagging company in their tweets or sending messages, and the Afterpay support responds and tries to investigate each case.

To communicate with Afterpay via live chat, you can follow these steps.

  • Open the Afterpay app on your mobile device.
  • Tap the Menu icon at the bottom of the screen and select the Help option.
  • Type your question or describe your matter to start the conversation with a live Afterpay support agent.

Though the company doesn’t offer a chat feature on the Afterpay website, you can fill out the request form on the Contact Us page to get in touch with the customer care representatives online.

To contact the Afterpay help center via the website, visit the official Afterpay website. Once there, scroll down to the footer, where you'll typically find a link labeled "Contact Us" or "Help." Clicking this link will redirect you to the help center. The help center is designed to assist with various queries, from payment issues to account management. You'll find a comprehensive FAQ section with answers to common questions. If you need personalized assistance, look for options to submit a support request or to use the live chat feature for immediate help.

Working Hours & Locations

The Afterpay customer service center assists clients seven days a week. Support is offered via phone and chat during regular business hours across all time zones. Clients are advised to know time differences and plan accordingly when seeking assistance. Self-service help resources are available on the Afterpay website for common inquiries outside of regular support hours. They aim to provide helpful, timely customer care whenever it is needed. Please see the website or contact the support team for more details on operation hours and options for answering your questions.

PissedConsumer Club

Contact Information

Afterpay Website:

Afterpay Help Center:

Corporate Office Address:

Afterpay Australia Pty Ltd
406 Collins St.
Melbourne, Victoria 3000
Australia

Other Info (opening hours):

Other Locations:

Afterpay US, Inc.

760 Market St., 2nd Fl.

San Francisco, CA 94102

United States


Clearpay Finance Limited

22 Long Acre

London WC2E 9LY

United Kingdom


Mailing Address:

GPO Box 2269

Melbourne, VIC 3001

Australia

More contact details

How Customers Rate Afterpay Support?

3.9 / 5
Needs improvement

Based on 220K calls to Afterpay customer support through PissedConsumer.com and 159 survey responses.

Total Calls
220K
Avg Call Duration
01:15
Issues Resolved
4%

Why Customers Call Afterpay?

Top Reasons of Customers Calls

  • Payments and Charges 23%
  • Account 21%
  • Customer Inquiries & Issues 14%
  • Request for Information 12%
  • Refund 7%
  • Product/ Service 5%
  • Cards 5%
  • Return/ Replace 5%
  • Shipping and Delivery 3%
  • Activation/ Cancellation 3%
  • Staff <1%
  • Website/ Application <1%
  • Questions About an Order <1%
  • Employment <1%
  • Fraud & Security Issues <1%
  • Claims & Legal Issues <1%
  • Payments & Transfers <1%
  • Booking and Reservation Issues <1%
  • Streaming Services <1%
  • Phone & Devices <1%

Payments and Charges

23%
  • "I was charged without my authorisation"
  • "Early payment"
  • "I been charged twice same order"

Account

21%
  • "I forgot my password I would like to reset it"
  • "I want to verify that you get your payments from my account"
  • "Trying to sign into my account but it is asking for a card associated with my account I no longer have that card it has been replaced"

Customer Inquiries & Issues

14%
  • "No puedo entrar a mi cuenta"
  • "I need detail details on what I'm paying fot"
  • "Soporte"

Request for Information

12%
  • "I have a question can u get a visa are passport threw afterpay"
  • "about my account"
  • "Need help"

Refund

7%
  • "I'm going to receive a refund but the card I used to purchase is inactive so how am I gonna receive my refund?"
  • "Need a refund please paid twice"
  • "Refund"

Product/ Service

5%
  • "Technical issue"
  • "I am trying purchase a ticket and it's not going through"
  • "To order an item"

Cards

5%
  • "I have problems entering my data and now the card appears as blocked"
  • "Have a new card for payment"
  • "The card number that is displayed I don't have that card anymore"

Return/ Replace

5%
  • "Change my password and phone number"
  • "Change of phone number"
  • "Return"

Shipping and Delivery

3%
  • "I have not received my product"
  • "Nordstrom order never received still active in my after pay"
  • "Nesedoto agregar una nueva Targeta de pago"

Activation/ Cancellation

3%
  • "cancel and order believe it's a scam"
  • "Cancel"
  • "I cancelled an order but still being billed"

Staff

<1%
  • "Customer service"
  • "Discontinue service"
  • "TALK TO CUSTOMER SERVICE"

Website/ Application

<1%
  • "I need answers that the app does not give"
  • "Application"
  • "app problems wont let me change payment method"

Questions About an Order

<1%
  • "My order"
  • "Orders"
  • "Issue with my order"

Employment

<1%
  • "Set pay off account payment"
  • "Pay off an old one"
  • "I'm trying to get this after pay off my code that I don't know what that 94 whatever it is something and I never had a 94 I need to redo my application again for my I have to pay could you help me with this please"

Fraud & Security Issues

<1%
  • "Scammed"
  • "Identity theft"
  • "Security"

Claims & Legal Issues

<1%
  • "Claim"
  • "File a claim"
  • "Legal"

Payments & Transfers

<1%
  • "Funds"
  • "Payout"
  • "Wallet"

Booking and Reservation Issues

<1%
  • "Flight"
  • "Hotel booking"
  • "Itinerary"

Streaming Services

<1%
  • "Verfying my acount to acces my acount i cslled 2weeks ago and was told to call back when ibhad thr rightvinfomation"
  • "Setvup"
  • "Trying to by a tv"

Phone & Devices

<1%
  • "New phone"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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