Contact Afterpay Customer Service
Afterpay Phone Numbers and Emails
Toll-Free Number:
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(833) 844-8095USA
Customer Service:
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(855) 577-8165App Support
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(833) 918-6111Canada
Business Technical Support:
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(484) 772-2736Merchant Support (USA)
Afterpay Emails:
Afterpay Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Afterpay Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Afterpay is info@afterpay.com.au. 61% of customers use this email address to address their issues and concerns.
The best phone number to call Afterpay is (833) 844-8095. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 62% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday and Friday, while the shortest are on Sunday and Saturday. The average call time is 4 minutes.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Afterpay Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Afterpay is info@afterpay.com.au. 61% of customers use this email address to address their issues and concerns.
The best phone number to call Afterpay is (833) 844-8095. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 62% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday and Friday, while the shortest are on Sunday and Saturday. The average call time is 4 minutes.
Be prepared for the call as Afterpay may ask you for the following information to identify you as a customer: first and last name, date of birth or email.
People call Afterpay mainly because of account, request for information, payments and charges.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Afterpay Customer Service?
Most Popular Number:
| Total calls: 455 | Issues resolved: 24 | Last call: Mar 9, 2026 |
Contact Information
Afterpay Website:
Afterpay Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Afterpay US, Inc.
760 Market St., 2nd Fl.
San Francisco, CA 94102
United States
Clearpay Finance Limited
22 Long Acre
London WC2E 9LY
United Kingdom
Mailing Address:
GPO Box 2269
Melbourne, VIC 3001
Australia
Afterpay Customer Service Reviews
Absolutely the worst when a human being help is needed. This survey also sucks when you have to type 100 symbols
I'm trying to pay on my account and can't now it's o v er due. It's a shame that I have to beg to pay on my account,...
How Good is Afterpay's Customer Service?
Customer service was good, but I am not that computer savvy, so I had to send payment by linking to my bank account and sent the payment that way just yesterday
Distant
I think someone impersonating my credit was for a while bureaucracy
Overall satisfied
After pay contracts are disgustingly took 1 week to be acknowledge why is it so hard not to have a phone number for 1st up contract Seriously incompetent
Hard to get in contact with them in a time of need. Been with after pay for a long time. And they completely shut me out, to me for know reason.
Summary of Afterpay Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Afterpay?
Payments and Charges Question:
- “I put a order in for chemist wear house it said something went wrong so I have paid it twice as it did work the first time”
- “Dispute charges and refund back”
- “Payment”
Account Question:
- “Account”
- “Need a code aprovel”
- “Login , app login, password”
Request for Information Question:
- “I need to talk to someone about my account”
- “How do I purchace goods by afterpay as a new customer”
- “Check my balance I can spend from my card in store”
Refund Question:
- “Refund”
- “Need a refund”
- “My money back”
Product/ Service Question:
- “I did not purchase the order today March 6 ,2026”
- “Purchase”
- “Problem with Amazon purchase”
Cards Question:
- “Cannot use my card”
- “I hadn’t revived my e-gift card”
- “I have lost keycard and I will be waiting for new card”
Return/ Replace Question:
- “Need to change to routing bank numbers”
- “Change email on account and make past due payment immediately”
- “Need to change nunber on account”
Shipping and Delivery Question:
- “Estoy pagando una tarjeta de regalo q nunca he usado no sé xq”
- “Eliminar tarjeta generada y no se uso”
- “Wrong address your sending it to”
Activation/ Cancellation Question:
- “Cancel a payment for Cici”
- “Cancel payment for order”
- “Por un reembolso que cancele y me lo están cobrando”
Staff Question:
- “Costume service”
- “My service got canceled. I don’t know.”
- “Need customer service”
Website/ Application Question:
- “I have after pay through Cash App and I keep getting charged for a scam. Cash App refund the money and the next two week the company who I believe is a scam. Withdrawn other paymen. Cancel the card and got a new card, but the money is coming afterpay”
- “App is saying afterpay is an untrusted app”
- “App keeps declining my payment”
Employment Question:
- “Pay off an old one”
- “I'm trying to get this after pay off my code that I don't know what that 94 whatever it is something and I never had a 94 I need to redo my application again for my I have to pay could you help me with this please”
- “To pay off current balance”
Other Question:
- “Me”
- “No puedo pagar en macys y nike”
- “Problemas con mi identidad”
Compare Afterpay Customer Service To
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