Contact Afterpay Customer Service
Afterpay Phone Numbers and Emails
Toll-Free Number:
-
(855) 289-6014United States
Afterpay Emails:
General Info
Australia
Legal
Privacy Inquiries, Privacy Inquiries, Privacy Inquiries, Privacy Inquiries
Media
Contact Information
Afterpay Website:
Afterpay Help Center:
Corporate Office Address:
Afterpay Australia Pty Ltd
406 Collins St.
Melbourne,
Victoria
3000
Australia
Other Info (opening hours):
Other Locations:
Afterpay US, Inc.
760 Market St., 2nd Fl.
San Francisco, CA 94102
United States
Clearpay Finance Limited
22 Long Acre
London WC2E 9LY
United Kingdom
Mailing Address:
GPO Box 2269
Melbourne, VIC 3001
Australia
How Good is Afterpay's Customer Service?
Summary of Afterpay Customer Service Calls
140K
TOTAL
CALLS
CALLS
00:43
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Afterpay?
Payments and Charges Question:
- “Double payment for 1 order”
- “Bill”
- “I have made to many payments today by mistake, and need then returned to my account today pls.”
Account Question:
- “Frozen account when i owe nothing”
- “Can't login in to my account”
- “Having trouble with account”
Request for Information Question:
- “Find out about account”
- “Help with acct”
- “I need to talk to live person”
Refund Question:
- “Because I need 2 talk to someone because I made a purchase today and then I got an email saying I had to refunded to my account”
- “Refund issue”
- “Refund”
Cards Question:
- “Card problem”
- “Card issue”
- “My Visa card has been hacked so the bank has stop my card so I need to wait till I get my new Visa card for payments to come out”
Return/ Replace Question:
- “My name is Peggy Keeve I return about 11 pairs of shoes men and women they were to big i return the shoes and im still being charged for the ones i sent back”
- “Return”
- “Issue me a return”
Shipping and Delivery Question:
- “Did not receive my package”
- “I haven't received my order”
- “Did not receive my 100 dollars”
Activation/ Cancellation Question:
- “My reservation has been canceled”
- “Cancelling an order”
- “Trying to cancel my account for afterpay”
Product/ Service Question:
- “Buying”
- “No me ha llegado el producto”
- “Because I didn't buy anything from Afterpay”
Staff Question:
- “Customer service”
- “Want to talk to live person customer service”
- “Need to speak to custome t service”
Website/ Application Question:
- “Application issues”
- “Everytime I open my app, it says the site is not safe”
- “App not working”
Employment Question:
- “Want to pay off balance without interest”
- “Want to pay off my bill”
- “Pay off balance”
Other Question:
- “Spending limit”
- “Need to change number”
- “Because i need to speak to some one”
Compare Afterpay To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Afterpay