Afterpay Phone Numbers and Emails

Toll-Free Number:

  • (855) 289-6014
Send Message

Afterpay Emails:

General Info
Privacy Inquiries
Report Fraud
Report Phishing
Report Security Vulnerability
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact Afterpay Customer Service?

Most Popular Number:

(855) 289-6014 US
Total calls: 115 467 Issues resolved: 2 374 Last call: Jun 9, 2023

How to contact Afterpay support by phone?

If you’ve faced any issues with your account, app, refund or payment feel free to contact the toll-free Afterpay customer service number at +1 (855) 289-6014. By calling it, you will get live expert assistance.
Moreover, you can also reach the team through the Help Center page on the company’s website, by clicking on ‘Get In Touch’ option and selecting the category you’re interested in, then you will have to submit the form providing further details about your problem and your personal information so that Afterpay customer service can be in touch with you.

How to email Afterpay?

If you’re having difficulties with some of the Afterpay features or you need clarification on general information, you may send an email to
For any media and press inquiries you can reach Afterpay at, investor relations contact is
If you have any claims and disputes arising out of or relating to Afterpay Installment Agreement or regarding any other legal inquiries you should contact Afterpay at
Any request from you to the Afterpay email should include your name, pertinent account information, a brief description of the dispute, and your contact information.

How to contact Afterpay on Social Media?

Afterpay has active official social media pages on Facebook, Instagram and Twitter, so you can reach its team through social networks.
Afterpay’s Instagram is @afterpayusa, you can send direct messages or ask the team in the comment section under any post.
Afterpay's Twitter pages are @AfterpayUSA and @afterpay_au, consumers might get help from the customer service team by tagging company in their tweets or sending messages, and the Afterpay support responds and tries to investigate each case.

Contact Information

Afterpay Website:

Afterpay Help Center:

Corporate Office Address:

Afterpay Australia Pty Ltd
406 Collins St.
Melbourne, Victoria 3000

Other Info (opening hours):

Other Location:

Afterpay US, Inc.

760 Market St., 2nd Fl.

San Francisco, CA 94102

Mailing Address:

GPO Box 2269

Melbourne, VIC 3001


Afterpay Customer Service Reviews

1.5 / 5
Djuna Bpi
Recurring payments but zero dueZero amount due and yet, I've had two payments taken out. The most recent being yesterday 06/07/23 and prior to that 06/06/23. Now the last time I ordered was in April.

Hello I'm not usually one to complain on stores or apps. However, I am being charged a recurring payment. The last time I've bought clothing was in April. I...

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Danielle B Pqh
Logging into account

No customer service representative No customer service representative No customer service representative No customer service representative I need help signing...

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How Good is Afterpay's Customer Service?

Gershon Oxm
Gershon Oxm
Feels Disappointed | Jun 09, 2023


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Areej Aoq
Areej Aoq
Feels Neutral | Jun 08, 2023

No response yet

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Alynah Xty
Alynah Xty
Feels Disappointed | Jun 07, 2023

I didn’t talk to anyone on the phone

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Kaysen Qtw
Kaysen Qtw
Feels Satisfied | Jun 07, 2023

I'm satisfied

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Valborg Hvo
Valborg Hvo
Feels Disappointed | Jun 07, 2023

I placed an order for my son’s birthday on May 29 his birthdays today and I have yet to receive my package any tracking information you can’t contact the company that I ordered from nor can you contact Afterpay I filed a complaint no one has gotten back with me and this package contains Father’s Day gifts. I’m extremely upset.

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Dan M Rqb
Dan M Rqb
Feels Disappointed | Jun 07, 2023

They’re shabby don’t use them

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Summary of Afterpay Customer Service Calls

00:45 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Afterpay?

Payments and Charges Question:

  • “Need extension on payments”
  • “Payment not working”
  • “Payment”

Account Question:

  • “Reopen account”
  • “To inquire why haven't they updated my account status”
  • “I can't access my account”

Request for Information Question:

  • “I need help to remove a debit card from my account”
  • “I need assistance in helping to make a purchase”
  • “Can I buy at Amazon and Walmart?”

Refund Question:

  • “Refund”
  • “A refund”
  • “A refund issued”

Cards Question:

  • “Change card payments”
  • “Card declined at macys department store”
  • “Have to update my card information”

Return/ Replace Question:

  • “Return”
  • “Because a merchant I'm dealing with will not return my money”
  • “Need to change all my information update”

Shipping and Delivery Question:

  • “Merchandise was delivered to me today. Defective company is not returning my call.”
  • “Didn't get my money back after a return”
  • “Order not recieved”

Activation/ Cancellation Question:

  • “The vendor canceled me and you still continue to charge me”
  • “My crd number has been cancelled”
  • “My item was canceled”

Product/ Service Question:

  • “My phone broke yesterday I can't get into my account it's wanting to send code to my broken phone”
  • “I didn't order any thing from fabletic, please cancel it”
  • “My Afterpay is not working,”

Staff Question:

  • “To speak to someone in customer service to find out why my payment was denied”
  • “Need to speak to customer service representative. System says I have an outstanding balance. I don't believe I do.”
  • “Customer service agent”

Website/ Application Question:

  • “App not working”
  • “To discuss purchase declineI got a recording that phone conversation was no longer availableAnd to go back to website.I have my full available credit in my account. NEVER a later payment. Why was purchased declined????”
  • “App issues”

Employment Question:

  • “Trying to pay off my bill”
  • “Pay off”
  • “Pay off my account”

Other Question:

  • “Trying to make a purchase”
  • “Afterpay plus”
  • “Trying to make a purchase on”

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