Contact Afterpay Customer Service
Afterpay Phone Numbers and Emails
Toll-Free Number:
-
(855) 289-6014US
Afterpay Emails:
General Info
Australia
Legal
Privacy Inquiries
Media
Contact Information
Afterpay Website:
Afterpay Help Center:
Corporate Office Address:
Afterpay Australia Pty Ltd
406 Collins St.
Melbourne,
Victoria
3000
Australia
Other Info (opening hours):
Other Location:
Afterpay US, Inc.
760 Market St., 2nd Fl.
San Francisco, CA 94102
Mailing Address:
GPO Box 2269
Melbourne, VIC 3001
Australia
How Good is Afterpay's Customer Service?
Summary of Afterpay Customer Service Calls
120K
TOTAL
CALLS
CALLS
00:45
AVG CALL
DURATION
DURATION
5%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Afterpay?
Payments and Charges Question:
- “Need extension on payments”
- “Payment not working”
- “Payment”
Account Question:
- “Reopen account”
- “To inquire why haven't they updated my account status”
- “I can't access my account”
Request for Information Question:
- “I need help to remove a debit card from my account”
- “I need assistance in helping to make a purchase”
- “Can I buy at Amazon and Walmart?”
Refund Question:
- “Refund”
- “A refund”
- “A refund issued”
Cards Question:
- “Change card payments”
- “Card declined at macys department store”
- “Have to update my card information”
Return/ Replace Question:
- “Return”
- “Because a merchant I'm dealing with will not return my money”
- “Need to change all my information update”
Shipping and Delivery Question:
- “Merchandise was delivered to me today. Defective company is not returning my call.”
- “Didn't get my money back after a return”
- “Order not recieved”
Activation/ Cancellation Question:
- “The vendor canceled me and you still continue to charge me”
- “My crd number has been cancelled”
- “My item was canceled”
Product/ Service Question:
- “My phone broke yesterday I can't get into my account it's wanting to send code to my broken phone”
- “I didn't order any thing from fabletic, please cancel it”
- “My Afterpay is not working,”
Staff Question:
- “To speak to someone in customer service to find out why my payment was denied”
- “Need to speak to customer service representative. System says I have an outstanding balance. I don't believe I do.”
- “Customer service agent”
Website/ Application Question:
- “App not working”
- “To discuss purchase declineI got a recording that phone conversation was no longer availableAnd to go back to website.I have my full available credit in my account. NEVER a later payment. Why was purchased declined????”
- “App issues”
Employment Question:
- “Trying to pay off my bill”
- “Pay off”
- “Pay off my account”
Other Question:
- “Trying to make a purchase”
- “Afterpay plus”
- “Trying to make a purchase on booking.com”
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Afterpay