Contact Afterpay Customer Service
Afterpay Phone Numbers and Emails
Toll-Free Number:
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(855) 289-6014This number is currently not in service and simply goes to a voicemail
Afterpay Emails:
Afterpay Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Afterpay Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Afterpay is 8552896014. 20% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Afterpay may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Afterpay Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Afterpay is 8552896014. 20% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Afterpay may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Afterpay mainly because of account, request for information, payments and charges.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Afterpay is info@afterpay.com.au. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Afterpay Website:
Afterpay Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Afterpay US, Inc.
760 Market St., 2nd Fl.
San Francisco, CA 94102
United States
Clearpay Finance Limited
22 Long Acre
London WC2E 9LY
United Kingdom
Mailing Address:
GPO Box 2269
Melbourne, VIC 3001
Australia
Afterpay Customer Service Reviews
I'm not able to give zero stars. This is horrible service.
The customer service number indicated that you all believe that an online response is better, but it's not. I can't get my problem resolved through your online method.
Its basically non existent. I had to send a chat, which they didnt respond to for 14 hours, and then gave me a generic answer that was no help at all.
Im done using them.
How Good is Afterpay's Customer Service?
Summary of Afterpay Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Afterpay?
Payments and Charges Question:
- “Need to make an arrangement for payments.”
- “The hotel I booked did not use my reservation from Afterpay, they charged me at the front desk.”
- “Fraudulent”
Account Question:
- “Wanting to unfreeze my account”
- “Can't access my afterpay account”
- “Deleting my account”
Request for Information Question:
- “About my orter”
- “Verify status of account”
- “Call about a return”
Refund Question:
- “Refund”
- “Refund/ cancelation of booking”
- “Refund from hoka”
Cards Question:
- “They asked me to summit Govt I.d card. Where do send it to”
- “My bank card is bock I'm waiting for my nee card will need time for all of my payment coming up.”
- “Late fees but I have the right card on file”
Return/ Replace Question:
- “Return and money back”
- “I need to change my number. Dor verification process”
- “I returned some items and didn’t get my money back yet”
Shipping and Delivery Question:
- “Stolen package”
- “Didn't receive product”
- “Delivery Issue”
Activation/ Cancellation Question:
- “Cancel order”
- “To activate my account after paying forward an overdue payment”
- “Because I'm being told I need to pay 52 dollars to them. Even though I didn't know I even subscribed to them?”
Product/ Service Question:
- “My afterpay not working and i have $600 on there”
- “I don’t owe Kogan any money I didn’t buy anything I”
- “I can't get my after pay working”
Staff Question:
- “Customer service question”
- “Speak to customer service”
- “I purchase an order from FragranceNet.com through Afterpay services and was charged for the order through Afterpay but I was redirected back to the actual site to complete the purchase process it didn't go through with the order but I was charged the”
Website/ Application Question:
- “App not working”
- “Seeing if my application went through”
- “Some in site if my decline orders”
Employment Question:
- “Stub hub saying payment didn’t go through”
- “I want to know how long I've got to pay off afterpay”
- “Pay off balance”
Other Question:
- “To help me get identify my id course the app is not letting me”
- “Purchase is not going through”
- “Want to know if my business has been registered with afterpay”
Compare Afterpay To
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