Afterpay Phone Numbers and Emails

Toll-Free Number:

  • (855) 289-6014

Afterpay Emails:

General Info
Legal
Privacy Inquiries
info@afterpay.com
media@afterpay.com
More phone numbers and emails Less phone numbers and emails

Afterpay Contact Information

Afterpay Website:

Afterpay Help Center:

Corporate Office Address:

Afterpay US, Inc.
760 Market St., Floor 2
San Francisco, California 94102
United States
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Customer Service Rating and Reviews

1.5 / 5
Poor
Pissedconsumer4039493
Tried to update phone numbet attached to old acct
3.0

I was charged 46 for just answer that didn't help. That's crazy for an unresolved issue. And I was charged 46 for just answer mess that's insane. You can't speak to anyone here. This is terrible ...

Pissedconsumer4031117
Customer services

After pay is a great way for people to be able to provide the things they need for themselves and the family. However the customer services is terrible you cannot speak to an actual person I emai...

Summary of Afterpay Customer Service Calls

81.9K TOTAL
CALLS
01:00 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Afterpay Customer Service?

Payments and Charges Question:

  • “I'm calling for friend it's about her debit card”
  • “I lost debit card and i can not log in to app”
  • “Won't accept my debit card”

Account Question:

  • “Can't login to my account with my email”
  • “Whys my account frozen”
  • “My account is frozen. Why???”

Request for Information Question:

  • “I need help with logging in”
  • “To reschedule my payments”
  • “About a return”

Refund Question:

  • “Refund issues”
  • “I havent received my Refund”
  • “Refund”

Cards Question:

  • “New card”
  • “Trying to change my card number”
  • “Update card information”

Return/ Replace Question:

  • “Want to return purchase”
  • “Return/Refund”
  • “Return”

Shipping and Delivery Question:

  • “Not received merchandise”
  • “Didn't receive gift card”
  • “I didn't get the correct regunf”

Activation/ Cancellation Question:

  • “My order was cancelled by the merchant”
  • “The Buckle canceled my order upon my request before it shipped and returned me the first installment payment they said in the emails I have. They said I would need to contact you guys myself. I would just like to have the $130 in available credit ba”
  • “Canceled order”

Product/ Service Question:

  • “My car not working at Therapist store”
  • “Can't get it to work”
  • “My Afterpay app is just loading when I try to complete my order it's like my app isn't working”

Staff Question:

  • “Issues with the service”
  • “Service questions”
  • “Customer service”

Website/ Application Question:

  • “Firat time to order online need help”
  • “App not working”
  • “Why i cant spend the money on a website”

Employment Question:

  • “Pay off my account”
  • “Job”
  • “Want to pay off entire account”

Other Question:

  • “I payed a afterpay and it said i didn't”
  • “Need information updated”
  • “Duplicate order”

About

Top Afterpay Services

Payment Processing Service, Customer Care, Payment Solution

Top Afterpay Products

Account, Credit Card

Afterpay Pros and Cons

Pros: Never had any problems until today, Im so mad i dont even want to fill this out, Afterpay allows you to make split payments, Buy now pay later, Nice to pay over time

Cons: I need to get hold of someone to help me, Hard to contact someone, No way of contacting for support, Just need help on my account, Lousy customer service

Related Companies

Clearpay

Afterpay reviews and complaints

Afterpay is ranked 241 out of 2721 in Financial Services category

Area Served

USA, Worldwide, Australia

Payment Methods

VISAMasterCardDiscoverPayPal

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