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My order is not there but was paid for

1.5
Afterpay - My order is not there but was paid for
Afterpay - My order is not there but was paid for
Afterpay - My order is not there but was paid for
Update by user Jun 03, 2023

I tried the phone number you have for customer service it's a recording that says they only communicate digitally. Smh

Original review posted by user Jun 03, 2023
I cannot reach anyone on the phone. They responded by email with an order number that does not exist. I called Wayfair to verify and they checked my email and order number but Afterpay deducted $309 from my account and have 2 more payments scheduled. I am PISSED!! THEY STILL HAVE NOT CONTACTED ME

User's recommendation: Don't use them.

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ID
#4641856 Review #4641856 is a subjective opinion of poster.
Cons
  • Access to your money and no way to contact for dispute
Loss
$310
Preferred solution
Full refund

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Verified Reviewer New Reviewer

They won't answer my questions thru chat. Can't get correct amount refunded

1.1
Afterpay - They won't answer my questions thru chat. Can't get correct amount refunded
Afterpay - They won't answer my questions thru chat. Can't get correct amount refunded
Afterpay - They won't answer my questions thru chat. Can't get correct amount refunded
Update by user May 01, 2023

I've kept the account open for a little longer bc they kept saying someone would call me to address my complaints. He called, if that's what you call it.

For an entire 1min and 26 secs. As I'm talking the *** hangs up and sends me a message saying oh the call got...

Update by user Apr 25, 2023

To make it simple, here is my final message to them: I can see that Afterpay no longer wants my business which is completely fine. You refuse to answer basic questions and you take it upon yourself to charge a customer more than their purchase amount, calling it a...

Update by user Apr 25, 2023

Still sitting in limbo but decided the *** with it. I sent a final message for them and I have screenshots of that message and everything else that has me pissed.

I will pay what I actually owe them by Thursday this week and I'm officially closing my account. Now let's...

Original review updated by user Apr 25, 2023
No exaggeration here, I've been chatting with these people for almost 24hrs straight, and I'm now convinced they don't even read the question you ask. They have not answered one damn question since this started yesterday morning. You can't get anyone on the phone. No supervisor that can jump in and get it done. Nothing. And since when did they start this crap with charging more than the purchase total? And say it's for shipping and taxes. *** The total on the receipt includes taxes, idiots!!! If shipping is separate for some odd *** reason, then that customer should be responsible for it. Not make every damn customer pay for it and fight with these people who can't do simple math. Are you kidding me?? I've always paid off my purchases early with them, so all they've manage to do is *** off a good paying customer and I will close my account. I don't need these people. What a joke.
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3 comments
#2330741

My WhatsApp account is banned

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#2330819
@PissedConsumer2330741

What does that have to do with Afterpay?

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#2330737

639676****

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ID
#4541884 Review #4541884 is a subjective opinion of poster.
Loss
$47
Preferred solution
I want back the money I didn't spend for the 2 current orders and nothing else. I will close my account after I pay them in full, early. Note: they have refunded $30.05 of the total amount due back to me. Said I would have to dispute the rest.

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Verified Reviewer New Reviewer

I need to speak with someone about my money

1.6
Afterpay - I need to speak with someone about my money
Afterpay - I need to speak with someone about my money
I placed a order. The money has been taking out. But Im getting emails that says no money was received. Where it clearly show on my statement that I send to Afterpay. I need to know whats going on. ASAP
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ID
#4632675 Review #4632675 is a subjective opinion of poster.
Location
Vidalia, Georgia

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Verified Reviewer New Reviewer

I didn’t wanted to give review

1.0