Jose E Xje

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Verified Reviewer

Dudas

Afterpay - Dudas
Afterpay - Dudas - Image 2

yo tengo problema con el saldo solo dice 50. $ disponible y no tengo cuenta por cobrar

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Barbara R Xjy

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Verified Reviewer

Never received my product

Afterpay - Never received my product

I placed an order on August 29 of 24 product was never received from fragrance.net. I also spoke to customer service on today zero 916 ****.

I was advised that my order was never received for them to produce the product.

I would like a full refund all monies were paid. The total order was $291.34 all has been paid except for $72 and some change, if I cannot get my refund for the amount paid

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Loss:
$219
Pros:
  • Pay for product over time
Cons:
  • What happened here took monies and no product

Preferred solution: Deliver product or service ordered

Anonymous

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Verified Buyer
| map-marker Coal City, Illinois

I'm trying to pay my bill with a card and it will not except any of my cards that I'm trying to pay my bill with. Have been trying to pay my bill for a couple of days!

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Afterpay - I'm trying to pay my bill with a card and it will not except any of my cards...
Afterpay - I'm trying to pay my bill with a card and it will not except any of... - Image 2
Afterpay - I'm trying to pay my bill with a card and it will not except any of... - Image 3
Afterpay - I'm trying to pay my bill with a card and it will not except any of... - Image 4
Afterpay - I'm trying to pay my bill with a card and it will not except any of... - Image 5

They dont help their customers when they are in a situation to talk to a human being and then they send you to a chat and no one ever responds! SMH

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User's recommendation: Don’t use this company! They are horrible when you are trying to contact them.

Khadija A Otn

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Verified Reviewer

I need my money

I hate it. They said I bought something I did not.

They won't answer the phone. They keep telling me to call Amazon. Amazon did their part, and after, they did not.

I want my money back. I should not have to pay for something I didn't buy.

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Loss:
$11
Pros:
  • Was ok
Cons:
  • Take money

Preferred solution: Full refund

User's recommendation: Don’t do it

Anonymous

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Verified Buyer
| map-marker Etobicoke, Ontario

They were very uncooperative I never received my refund after returning my item 36.04$

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Afterpay - They were very uncooperative I never received my refund after returning my...
Afterpay - They were very uncooperative I never received my refund after... - Image 2
Afterpay - They were very uncooperative I never received my refund after... - Image 3
Afterpay - They were very uncooperative I never received my refund after... - Image 4

To return there refund that I returned the item to Temu if I didnt I would not get my refund they gave 5.74$ for my mascaré that I have the sweater I returned 36.04$ I want my refund

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User's recommendation: No more sorry

Robin D Crq

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I never received my item or my refund and it's been over two months

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Afterpay - I never received my item or my refund and it's been over two months
Afterpay - I never received my item or my refund and it's been over two months - Image 2

I purchased items from an online seller named Nicoles Hair Salon, or something similar, and did not receive my full order. Consequently, I returned the items to the seller, and some additional funds were sent for the entire transaction.

The order, worth $160, was paid and I received $120. I have been patiently waiting over two months and no one has attempted to resolve this. I have constantly sent emails to Afterpay's help desk. I've done everything I'm supposed to do, and this situation has been ignored.

As soon as it is settled, I will no longer do business with Afterpay. I believe this is incredibly disrespectful to a loyal customer. I have always been prompt with payments, but this is the last straw for me. I feel robbed of $120 and I would like my money back.

I have proof, as well as additional pictures of proof, which I have included in the help desk emails and have yet to receive a response. Except for being told to wait 10 days, it has now been two months.

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Loss:
$120
Cons:
  • No response from customer service

Preferred solution: Full refund

User's recommendation: Afterpay was not the problem until they did not refund my money. Customer took full advantage and Afterpay allowed them to keep my money and I never received my packages..

Andres P Baa

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No me han devuelto el dinero

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Afterpay - No me han devuelto el dinero
Afterpay - No me han devuelto el dinero - Image 2

Hice un pedido y la empresa donde lo hice me lo canceló, y no me han devuelto el dinero que descontaron de mi cuenta.

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Loss:
$93
Pros:
  • Nada
Cons:
  • Nada

Preferred solution: Full refund

User's recommendation: No lo sé

Fowler Ehp

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Verified Reviewer
| map-marker Ville Platte, Louisiana

Why do I have to pay 5$ for a lawer for you mistake

Afterpay - Why do I have to pay 5$ for a lawer for you mistake
Afterpay - Why do I have to pay 5$ for a lawer for you mistake - Image 2

Yal took money twice Sept 11, and September14 ,now I have a overdraft I paid afterpay early and that was Sept 11 ,and then yal took it out my bank again Sept 14 I need the fixed asap. ..._____####

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Anonymous
map-marker Long Beach, California

Me niegan la compra

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Afterpay - Me niegan la compra

¡Hola tengo problemas ni me deja comprar hice mis pagos en la fecha fui puntual ..: y aun así me dice que no cumplí con mis pagos que no tengo crédito la verdad que no entiendo intenté llamar pedir ayuda, que me dieran información y nunca obtuve respuestas de nada:!!!

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Nicole W Ouy

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Verified Reviewer

Paying for something that I did not receive and I'm not understanding your results from the dispute

Afterpay - Paying for something that I did not receive and I'm not understanding your...

I'm trying to figure out why I am still paying for an order I never received. I never understood your dispute, but I'm still paying for this order.

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Loss:
$136

Preferred solution: Full refund

Chrisanne Pih

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Verified Reviewer

How are refunds handled if you never received the goods, but have paid Afterpay off?P

How are refunds handled if you never received the goods, but have paid Afterpay off?P

I paid Afterpay for the merchandise but it was never delivered! I contacted the store and they did provide some rewards, but I dont feel that it was a fair compensation and I have been waiting since August 22, 2024.

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Preferred solution: Full refund

Trevauhn R

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I'm getting charge for canceled item

Afterpay - I'm getting charge for canceled item
Afterpay - I'm getting charge for canceled item - Image 2

I went on the Ugg's site to buy a shoe. Then, I realized it was the wrong size so I cancelled it. And, I still got charged for it.

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Loss:
$27

Preferred solution: Full refund

Hussen A Ytv

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| map-marker Basrah, Basra

I don't want to upgrade the account

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I have a transfer transaction from Sayed Mustafa. He sent me money through a bank, mailto:penairwise.org@***.com.

They transferred $1,350. I have to receive $800. They made a mistake in the transfer, and I sent the amount. They asked me when I was late in paying the amount.

They asked me to upgrade the account and pay $1,000 for the delay. It's all the company's fault, don't blame me for your mistakes

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Loss:
$300

User's recommendation: That they work well

Carmen T Smw

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| map-marker Holyoke, Massachusetts

I need to speak to someone about removing a canceled order and no one is helping me

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Afterpay - I need to speak to someone about removing a canceled order and no one is...
Afterpay - I need to speak to someone about removing a canceled order and no... - Image 2
Afterpay - I need to speak to someone about removing a canceled order and no... - Image 3

I have canceled my order for hotel.com. I have been sending you pictures of the cancellation.

I have been providing you with all the necessary information, but no one has contacted me.

I need this item removed from my account and it would be great if someone could call me. I'm tired of all these pointless text messages.

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User's recommendation: Make sure the order you places is what you want because it’s hard to cancel *** on here

Haden Poh
map-marker Dalton, Georgia

Purchasing amount

Afterpay - Purchasing amount

I made a purchase and typed in the incorrect address on Gilt and so they had to cancel the order and I only had $600 purchasing with Afte pay and so the customer service rep told me I would have to replace the order, and that the money would be refund if taken would be up to 3-5 business days, but now Afterpay is requesting a higher purchasing amount

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User's recommendation: Make sure I go is correct before hitting submit