Afterpay
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Afterpay Consumer Issues
CFPB
- Debt disputes
- Billing problems
- Collection issues
PissedConsumer
- App issues
- Card removal
- Support delays
Both sources highlight issues related to financial disputes and customer service. Problems with account access and app functionality are more common on PissedConsumer, while the CFPB focuses on unauthorized charges and service violations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Resolved: My account has been frozen for a bank issue that did not even happen iv been in contact with my bank and there is no raised issue with any of my payments to afterpay I want my Afterpay unfrozen ASAP
The reviewer tried to contact the company before posting this review.
My account is frozen. Something about my bank has disputed a payment to Afterpay.
I've been on the phone with my bank and there is no raised dispute at all. I want my Afterpay unfrozen ASAP.
- Get your account frozen when your a good customer
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hialeah, Florida
Necesito realizar un pago
The reviewer tried to contact the company before posting this review.
- - App won't let change payment method with a lost card; support is in English.
- - Overdue since day 8; new card hasn't arrived.
Necesito hacer un pago atrasado por una tarjeta perdida y no tengo forma de comunicarme para cambiar el método de pago. No hablo inglés, en la aplicación no me deja poner otra tarjeta y mi número de cuenta y ruta aparece, pero no cobran el dinero.
Desde el día 8 estoy atrasada y no llega aún mi nueva tarjeta.
¿Qué puedo hacer? Porque llamo y es en inglés.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adelaide, South Australia
My Afterpay is not working right?
The reviewer tried to contact the company before posting this review.
My octopus is not working properly. I don't know what's going on with it.
Could you help me with it? Thank you.
- Yes
Preferred solution: Get my Afterpay working again, thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon Compliant
The reviewer tried to contact the company before posting this review.
Research all companies they wish to order from. Check reviews. Be mindful of Buy Now Pay Later companies not all of them protect their customers against fraud.
Customer Service Support Team and the Fraud Support Team do not read or listen to anything submitted or spoken. I was met with a deaf ear and accusations.
- Buy now pay later
- Customer service could use some work
Preferred solution: An apology and a complete investigation by the legal team about the issue and dispute
User's recommendation: Read all reviews before selecting a merchant because Afterpay does not protect you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaymeny
The reviewer tried to contact the company before posting this review.
Lost my card another bank had to replace it because someone else was going into my account and they were very nice
User's recommendation: Very good customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Resolved: I have $2000 amount available and when...
The reviewer tried to contact the company before posting this review.
I have $2000 amount available, and when I went to pay for my car at the garage for just under $1000, it was declined.
Preferred solution: I was unable to pay for car repairs when I have $2000 avail Le and the bill was less than 1000
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't place order text support sucks
The reviewer tried to contact the company before posting this review.
Need help. For some reason it keeps stopping me from placing order I contacted support they told me that I've used it before I'm not retarded so I need help
Preferred solution: Aphone and accessories
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
New email
The reviewer tried to contact the company before posting this review.
I have not got the old email but I have the same number they have changed it
Well it is a bit off a fuck around
- Well yer
User's recommendation: Yep
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Can not I add my new phone number to my app?
The reviewer tried to contact the company before posting this review.
Not giving a opotion to add a new number , the address through your email then it does that and then it takes you right to wanting to verify your phone number without an option to add a new number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
I placed in order with afterpay using...
The reviewer tried to contact the company before posting this review.
I placed in order with afterpay using after pay with [PERSON_NAME] and the money was taken out of my account but the order was not placed so I need to know where the money is a run by bank and my bank said to contact you
- Helps makes pitches
- Nil
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Nesedoto agregar una nueva Targeta de pago
The reviewer tried to contact the company before posting this review.
PAGrfecta la amo es una aplicación e lente puedes acquirer todo lo que deces y pagarlo al paso gracias
User's recommendation: Que con lifeboat está aplicación
Melbourne, Victoria
Amazon purchase I didn’t authorise
The reviewer tried to contact the company before posting this review.
Cannot chat direct to representative in relation to a Amazon purchase I did not make
Need this issue resolved asap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t believe they pulled that *** to a costumer who lives by Afterpay faithfully
The reviewer tried to contact the company before posting this review.
I cant believe they pulled that B.S on me truly faithful to Afterpay terms..go in the hospital ask for a extinction & they told me no, shaking my *** head, over $3,000 spending limit without late fees & they told me no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auckland, Auckland
Resolved: Open my after agin
The reviewer tried to contact the company before posting this review.
A was talking to someone I lost
I'm not too sure why my Afterpay is not working. I need my Afterpay up and running, please.
Can anyone help me? I tried, does it work?
- Pay my bills
- What you mean
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTengo un problema no puedo entrar ala aplicación con una nueva tarjeta de crédito
The reviewer tried to contact the company before posting this review.
No puedo entrar a la aplicación con una nueva tarjeta de crédito para hacer un pago con ustedes. Necesito hablar con una persona que hable español.
Preferred solution: Nada
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Oh, this is an easy one. All you have to do is go through the terms of service that you accepted, find the good customer is in the hospital clause and you should be golden.
If there is no such thing, then deal with it and stop whining.
Outside of the contract you accepted, they do not care about your struggles. One would think that getting better would be your priority instead of trying to get out of paying for stuff that you didn't need in the first place.