New Reviewer

I changed the bank account and I also couldn't loggin to my after pay

I changed my bank account .and I also could not be logging to my after payment account I need someone to assist me soon as possible you guys can because I don't want to get fees in late payment, I've received so many messages from after pay, and I've tried making a payment it didn't went through that's the most reason I'm contacting you guys.
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ID
#4038464 Review #4038464 is a subjective opinion of poster.
Preferred solution
Assistance to pay for my bills because I couldn’t be logging to my after pay account I also changed the bank information

Canceled order and refund status

Package it wasn't able to deliver because there was no door number apartment number on the package so it was sent back to the sender and I was reaching out to let you guys know to do a stop payment because Gap did a refund to afterpay so now I'm waiting on my refund from you guys after pay which he said will take 5 to 7 days thank you for your service
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ID
#4038147 Review #4038147 is a subjective opinion of poster.
Location
Arlington, Virginia
New Reviewer

Change address

Afterpay - Change address
Im not sure if my address updated so my package says Its going to my old address witch is 6915 5th St E . Apt 3-202 Tacoma wa,98424 Im trying to get my stuff shipped to my new address witch is 31655 military road S.Apt # A101 auburn ,wa,98001
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ID
#4038127 Review #4038127 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Me cancelaron una orden y no se la razon

Afterpay - Me cancelaron una orden y no se la razon
Me cancelaron una orden y no se la razon, quiero estar segura que no este cancelada! Por favor de comunicace conmigo # 484379****
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ID
#4038123 Review #4038123 is a subjective opinion of poster.
Location
Bethlehem, Pennsylvania

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Verified Reviewer
New Reviewer

Can’t login to account

Ive tried NUMEROUS TIMES to login , and I cant . Then Ive made a purchase on one of my accounts and cant even get into your STUPID *** APP. Then I cant even call to talk to anybody . Yall app is *** . Need to be able to *** reset a password through email not a phone number .

User's recommendation: Don’t use this *** *** app.

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ID
#4038031 Review #4038031 is a subjective opinion of poster.
Preferred solution
Access to either or both of my damn accounts .
New Reviewer

Put payments on pause

Steve Madden has issued a refund due to merchandise not being receive nor can they track my shipment. I need to cancel my payments. .my reference is [Afterpay] We have an update for you! Our Ref # 1907****. I have a payment due in 3 days.
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ID
#4037754 Review #4037754 is a subjective opinion of poster.
Cons
  • Not able to speak to a live person
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Payments issue

I don't have a complaint I need to postpone payments due to the fact of financial hardship. Please help me with this situation. Thank you
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ID
#4037599 Review #4037599 is a subjective opinion of poster.
Preferred solution
Postpone payments

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

I returned some merchandise on yesterday at Belks store I suppose to received $226 but only received 99.00
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ID
#4037493 Review #4037493 is a subjective opinion of poster.
Location
Hattiesburg, Mississippi
New Reviewer

I can’t speak to anyone my email has gone unanswered my card has been hacked so the bank is sending a new card I no longer have the card they won’t take a one time payment until I receive a new card

you cant talk to anyone they dont answer your emails Im trying to pay with checking account my card was hacked Im waiting for a new card you keep asking for card number and expiration but it has been canceled and destroyed

User's recommendation: Complain and report to BBB.

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ID
#4037359 Review #4037359 is a subjective opinion of poster.
Location
Mobile, Alabama

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Verified Reviewer
New Reviewer

Change phone number

Good morning, my name is Nicole Capone and I got a new phone number that I need to update l, how do I do that? I cannot log into my account please help!
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ID
#4037082 Review #4037082 is a subjective opinion of poster.
Preferred solution
Change my phone number

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Verified Reviewer
New Reviewer

Lack of customer service

Lack of customer service I placed an order that I never received through Walmart I called And FedEx and was issued a refund on the Afterpay one time use card that I receive however Afterpay has not been refunded me my money that I sent to them for this nor have they credited my account for the amount owed

User's recommendation: Get a phone line do something better about customer service do you need customer service.

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ID
#4036629 Review #4036629 is a subjective opinion of poster.
Pros
  • You get what you need almost instantly
Cons
  • Being able to pay for items you have later
Loss
$232
Preferred solution
Full refund

My app not working

Try to order the app still spinning can you please let me know why my Afterpay not working when I order.. when I place an order it kept spinning for a while. I Would like to know what or I can do. Thank you
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ID
#4036264 Review #4036264 is a subjective opinion of poster.
Location
Jackson, Mississippi
New Reviewer

Unable to access my account to added new card number

I am unable to gain access to my account. I entered my email address, than another field is prompt for security reason. The security field suggested entering the first 6 digit of a debit card I no longer used for several years! The sad part of the pathetic customer...
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ID
#4036188 Review #4036188 is a subjective opinion of poster.
Product
Fashion Nova Clothing
Pros
  • Convienient way to pay
Cons
  • No customer care service at all
Preferred solution
Assistance to gain access with my account and to delete and add another card to my account
New Reviewer

My overdue payment

I make all my payment but it keep telling me Im owning.so I really need help because I want to order they telling me sorry we cant approve ur order due to an overdue payment so I want to know what Im owning because I pay all my money so pls respond to me I need help with this issue pls I need help with this

User's recommendation: Very good.

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ID
#4036163 Review #4036163 is a subjective opinion of poster.
Location
Schertz, Texas

Payment

I have tried to update my card since mine was stolen it won't let me update it so you guys are affecting my ability to buy things I would like to get that rectified I need to be current on the payments
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ID
#4036035 Review #4036035 is a subjective opinion of poster.
Location
Phoenix, Arizona